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Billing Account Client Support Specialist

PrepayPower
CompanyPrepayPower
CategoryUncategorised
LocationDublin
RemoteOn-site (inferred)
EmploymentNot stated
LevelNot stated
SalaryNot stated by the employer
Posted30 Jul 2026
Last verified30 Jul 2026
SourceEmployer career page (greenhouse)
Applications are handled by the employer, not by us.Apply on the employer's site →
Description
Department: Landlords Employment Type: Full Time  Location: Hybrid & Sandyford, Dublin 18  Salary: 38,000 OTE    As a pivotal member of our Business-to-Business Sales Team, you will play a key client-facing role ensuring accurate, timely billing and strong account support across PrepayPower/Yuno Group. You will act as a trusted point of contact for clients on all billing matters, while also supporting revenue collection and reporting   Key Responsibilities Managing complete billing activities in partnership with the Revenue and Specialist Billing team. Acting as the primary client-facing contact for billing queries, account reviews, and portfolio updates. Overseeing and finalising billing calculations and customer invoices. Running and issuing regular client portfolio consumption reports, ensuring accuracy and clarity for client review. Maintaining the Master Billing Register and managing tariffs. Resolving billing queries and conducting analysis to ensure accuracy. Managing debt collection activities, including proactive client contact, payment follow-up, and escalation where required. Collaborating with internal departments and third parties to resolve billing issues. Developing and implementing reports to track process performance and identify areas for improvement. Leading billing initiatives within internal projects to drive greater efficiency.   Skills, Knowledge & Expertise Target-driven mindset with a proven ability to achieve goals individually and as part of a team. Minimum of 2 years' experience in a similar role, ideally within utilities. Prior experience in a client-facing role, with confidence handling account queries and debt collection conversations professionally. Strong Excel skills; experience with CRM systems. Excellent communication, analytical, and problem-solving skills. Self-directed with a structured, organised approach to work. Benefits Competitive salary and bonus structure Private Pension Contribution Scheme with Zurich Life Discounted Health Insurance - Group Scheme with Laya Healthcare Employee Assistance Program provided by TELUS Health Free Online GP Services via Webdoctor.ie Excellent career progression opportunities in a growing company with strong market presence Fast-paced, friendly team environment Continuous training and development Annual leave that increases with service Exclusive PrepayPower Staff Tariff Modern offices with excellent facilities in Sandyford  Active CSR, Wellness, and Social initiatives plus great social events Refer-a-Friend Scheme TaxSaver Travel Tickets & Bike-to-Work Scheme About PrepayPower PrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app. PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control. Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland’s highest-rated energy supplier on  Trustpilot . In 2025, together with Yuno Energy , we proudly reached over 350,000 customer connections. Why work at PrepayPower Ranked as a top employer for seven consecutive years by  Great Places to Work Ireland , we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth. PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and
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