Job Opportunities API

About Rimes Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world’s leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually. Client  Experience  ( CX )  teams   own the technical relationship with the client, they are responsible and accountable for the service provided to a set of clients, within geographic regions. The  Client Experience  Consultant  ensure s  the client’s service operates within a set of KPI’s and make suitable adjustments to ensure it continues to do so.  Client Experience  teams  work with our clients to adapt the services received, in line with the ever-changing requirements of the investment management industry. Alongside our sales and  account  management teams,  CX   team provides regular service reviews with our clients, to reinforce our value proposition, provide industry insight and uncover further opportunity to solve our client’s challenges.   We are currently recruiting for a Client Experience Consultant to join our CX North America team and supplement our global team.  This is an excellent opportunity to join a well-established firm with a global presence and significant growth potential.   RESPONSIBILITIES Managing and growing existing clients:    Oversight and management of all flow workload for a set of existing business accounts   In depth knowledge of the existing accounts and history.   Provision of expert advice to clients around their feed requirements.   Periodical service reviews with the clients.   Leading production discussions and maintaining strong working relationships    General point of escalation for the Second Line Feed management team and source of data, product and technical expertise;    Databases, vendor methodology   Systems   Client data usage   QUALIFICATIONS 2+ Years Strong work experience in the financial data industry   Strong communication, interpersonal and organizational skills   Effective analytical and problem-solving skills   Candidates must be of Graduate caliber, preferably a bachelor's degree in a finance or a related field   Experience as a Consultant or related position within the financial data industry.    Strong interpersonal and team collaboration skills required   Demonstrates curiosity about emerging technologies, particularly AI, and is interested in exploring how new tools can improve customer, employee, and business outcomes.   Desirable:   Sound working knowledge of financial spreadsheets, databases and applications   Experienced and highly proficient with MS Excel® and MS PowerPoint®   Knowledge of Financial concepts, including income benchmarks and securities    Experience with PowerBi, Snowflake, SQL, SFTP and ETL processes   Experience in a client facing role within financial markets       Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us. Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career pro