Job Opportunities API

About the Company We’re building infrastructure that makes healthcare innovation easier. Our customers already serve 3+ million patients and manage $15+ billion in annual medical spend. We work with leading healthcare groups backed by top Silicon Valley investors such as Sequoia, General Catalyst, Y Combinator, Kleiner Perkins, Stanford, Khosla Ventures, and others. Our mission is to enable more innovation in healthcare—so more patients receive affordable care. About our Team Our leadership team previously built and scaled a national digital health company (>$15M raised, 100+ employees) that was later acquired by a 2,000-person healthcare organization. We’re now building the next generation of infrastructure to help healthcare companies launch and scale faster. About the Role As our business grows, we’re looking for a Client Onboarding Specialist to help new healthcare groups launch successfully with our platform and operations. In this role, you will own the onboarding process from kickoff through launch, coordinating the operational steps required to get new clients fully set up. You’ll manage onboarding timelines, gather required information and documentation, and ensure milestones are completed accurately and on schedule. You’ll work closely with Client Success, Compliance Ops, Partnerships, and BizOps to keep onboarding moving smoothly and ensure clients are set up for success. This role is ideal for someone who enjoys solving operational problems, managing complex workflows, and making sure nothing falls through the cracks. What You'll Own - Own the end-to-end onboarding of new healthcare organizations launching multi-state medical operations, coordinating regulatory filings, physician ownership structures, and operational launch readiness. - Manage onboarding timelines and milestones, ensuring the process moves forward efficiently and nothing falls through the cracks. - Serve as a key point of contact for clients, physicians, state medical boards, insurance payers, and other stakeholders throughout onboarding. - Coordinate onboarding kickoff with Client Success Managers, including sending onboarding materials, collecting required information, and scheduling kickoff calls. - Coordinate the preparation and execution of legal agreements and required documentation, working closely with legal teams and external stakeholders. - Prepare and manage onboarding materials and documentation, while maintaining clear communication with clients via email and scheduled calls to keep onboarding on track. Key Performance Indicators Your performance in this role will be measured across a few core onboarding metrics: - Time-to-Onboard – Ensuring new healthcare groups move from kickoff to launch efficiently while maintaining accuracy and compliance. - Client Response Time – Maintaining prompt communication with clients and stakeholders throughout onboarding. - Post-Onboarding NPS – Delivering a smooth onboarding experience that leads to strong client satisfaction after launch. 90-Day Expectations - Independently managing multiple client onboardings from kickoff through launch. - Keeping onboarding timelines organized and milestones moving forward on schedule. - Communicating clearly with clients and internal teams to resolve blockers quickly. About You Core Experience - 2-4 years of experience in Customer Success, Onboarding, Implementation, Operations, Project Management, or similar client-facing roles, where you’ve demonstrated strong problem-solving, communication, and operational execution. - Excellent written and verbal communication skills. - Operationally excellent, with a high daily output and precision in execution. - Strong attention to detail and a proven track record of getting the details right. What You Bring - Energy and drive; you have a hunger for self-improvement and want to be around the most talented teammates who push you to do so. (Kobe