Job Opportunities API

About LEAP  LEAP is the leading provider of Legal Practice Management Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 71,000 lawyers and their staff in small and medium sized law firms.  Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.  Meet the Client Support team  Help is at the heart of everything we do at LEAP and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.  Responding in real time using our Salesforce technology stack including Service Cloud, our team of attentive problem solvers act quickly and thoroughly to address inquiries and concerns, so our clients can continue to help people without missing a beat.  With space to grow your career in new and surprising directions and an impact you can see and feel with every smiling client, you’ll find plenty to discover in a dynamic team that thrives on helping people.  Requirements What you’ll do  As a Client Support Specialist, you will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment. You'll slot into a customer focused team who strive to provide world class services to our clients, and thrive on improving the customer experience as well as driving internal efficiencies.   To make this happen, you will:  Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner  Answer general client software and hardware queries  Action outbound calls,emails, and chats as assigned to achieve daily KPIs  Attend to a high volume of queries per day (200 logged on average)  Troubleshoot, diagnose and resolve application issues  Capture notes using standard notes template in CRM (Salesforce), including recording detailed information for all cases  What you’ll bring  Qualifications (or progressing towards qualifications) in legal, accounting or technology  A proven record and passion for providing excellent customer service (preferably within a professional services environment)   Proven ability to manage high-volume, transactional calls  Competent in MS Office  Demonstrated ability to learn new skills  Consider it a bonus if you have experience within a help desk or call centre environment.  You are the type of person who    Is curious - you're not afraid to ask questions, explore and share your thoughts and ideas.   Manages time and priorities effectively – you stay organised, use resources wisely, and deliver quality work efficiently.  Builds lasting customer relationships – you understand customer needs, take ownership of their satisfaction, and work to earn their loyalty.  Thrives in collaboration – you value diverse perspectives and believe the best outcomes are achieved when teams succeed together.  Benefits What you’ll get  Your work matters. Helping lawyers help people sits at the heart of everything we do. We solve real