Job Opportunities API

Kiavi is one of the nation’s largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses.  Formerly known as LendingHome, we’re committed to helping REIs revitalize the approximately $25 trillion worth of aged U.S. housing stock to provide move-in ready homes and rental housing for millions of Americans across the country. Combining our technology and industry expertise, Kiavi has grown to a team of over 500 and has won many awards over the years including Forbes Fintech 50, Finovate Awards, Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more .  Loans Funded: $30 billion in loans funded Homes financed:  100,000+ projects funded for our customers across the country Geography:  49 states + D.C. where we lend to REIs so they can revitalize neighborhoods Employees: Over 500 employees with competitive benefits and perks This position can be based remotely in any of our approved hiring regions. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our colleagues to work from the location that works best for them.  Identity Verification Notice: To ensure the security and integrity of our hiring process, all candidates are required to complete a secure identity verification. This process uses biometric and device validation to confirm identity and liveness. All data is handled securely in accordance with our privacy policy. The Role Kiavi Servicing Team is the primary point of contact for our customers after a loan is approved. Our goal is to provide the best mortgage experience for our customers and keep them coming back. The Customer Care Specialist role completes all transactions associated with loan activity, including monthly payments, loan modifications, refinances, and payoffs. The Customer Care Specialist role is also the first point of contact for customers and handles/resolves any incoming inquiries and requests. Responsibilities Resolves incoming customer-inquiries and requests related to mortgage loans Reach out to borrowers to resolve any issues with payments and payment accounts Work with other servicing teams to identify borrowers who are at risk of default and determine best approach Document all customer interaction in Kiavi’s system of record Process payoff and verification of mortgage Qualifications Bachelor’s Degree Build relationships and work closely in a team environment Ability to understand customer issues and own any issue through resolution Knowledge of Excel or spreadsheet equivalent experience, Microsoft Office Knowledge of TCPA, FDCPA and Mortgage related CFPB guidelines preferred Knowledge of Tax, Escrow Analysis, Mortgage Insurance and Hazard Insurance is a plus Experience with Salesforce or related platform is a plus Kiavi takes a market-based approach to pay, and pay may vary depending on your location. The expected annualized base pay range for this full-time role to be performed remotely is $40,000 to $60,000 + $3,000 bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process. Please note that the pay range listed above reflects the base salary only, and does not include the target value of bonus or benefits. Benefits and Perks   Medical, Dental, and Vision Insurance:  Kiavi offers free employee-only coverage for medical, dental, a