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Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC. Executive Account Director Location: Columbus, Ohio (Hybrid) About Northwoods Northwoods develops software that helps Health and Human Services agencies improve outcomes for the individuals and families they serve. Its solutions are used by state and local government organizations across North America to give caseworkers faster access to information, streamline workflows, and improve decision-making. For more than 25 years, Northwoods has partnered with agencies supporting child welfare, child support, economic assistance, behavioral health, and adult services programs. Today, the company serves more than 120 government clients and is backed by Banyan Software, providing the stability of an established business with the opportunity to help shape its future growth. About the Role Northwoods is hiring an Executive Account Director to lead and grow a highly strategic public sector customer relationship. This role serves as the executive owner of a large and complex government account. The Executive Account Director will act as the primary point of contact for senior government stakeholders while coordinating efforts across Customer Success, Professional Services, Product, Support, and Executive Leadership. The successful candidate will be responsible for strengthening executive relationships, driving account growth, supporting contract renewals, identifying modernization opportunities, and ensuring Northwoods continues to deliver value across the organization. This is a highly visible role that combines strategic account leadership, executive relationship management, business development, and cross-functional coordination. The Role Own Strategic Customer Relationships Serve as the primary executive relationship owner for assigned strategic customer accounts. Build and maintain trusted relationships with agency executives, program leaders, operational stakeholders, and procurement teams. Represent Northwoods in executive meetings, strategic planning sessions, customer reviews, and stakeholder discussions. Develop a deep understanding of customer priorities, challenges, funding initiatives, and long-term objectives. Act as the voice of the customer internally and ensure customer priorities remain visible across the organization. Drive Growth and Strategic Account Development Develop and execute strategic account plans aligned with customer objectives and Northwoods' business strategy. Identify opportunities for expansion, cross-sell, upsell, and adoption of additional Northwoods solutions. Support contract renewals, commercial discussions, and long-term account planning initiatives. Monitor procurement activity, modernization programs, funding opportunities, and policy developments that may impact customer priorities. Partner with executive leadership to strengthen Northwoods' position within key public sector markets. Lead Cross-Functional Coordination Partner closely with Customer Success, Professional Services, Product, Support, and Executive Leadership teams. Coordinate customer initiatives across multiple internal stakeholders and business functions. Ensure commitments, deliverables, and strategic priorities are communicated and executed effectively. Fac