(fluent English) Implementation Consultant (B2B Client Onboarding)
SupportYourApp
| Company | SupportYourApp |
| Category | Consulting & Strategy |
| Location | Cape Town |
| Remote | Remote |
| Employment | Contract |
| Level | Not stated |
| Salary | Not stated by the employer |
| Posted | 21 Jul 2026 |
| Last verified | 30 Jul 2026 |
| Source | Employer career page (workable) |
Description
We are looking for an enthusiastic and results-oriented Implementation Consultant for our B2B client. In this role, you will be responsible for leading the entire implementation journey, from project kickoff to successful Go-Live. You will act as a trusted advisor, helping B2B clients transform their procurement and financial processes by configuring the platform, managing complex implementation projects, and driving user adoption. Excited? Let’s see what it takes 💛 What you will do: Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience; Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows; Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform; Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies; Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently; Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video workflows) to standardize the implementation process; Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements. What you need to succeed in this role: 1+ year of experience in B2B SaaS Implementation, Project Management, Customer Success, or a similar customer-facing role; Proven experience managing multiple customer implementation projects simultaneously while keeping deadlines, stakeholders, and project scope under control; Advanced English proficiency, both written and spoken, with confidence in leading business meetings and negotiations; Strong analytical mindset and advanced Excel or Google Sheets skills, with the ability to organize, validate, and work with business metrics and data; Experience understanding and configuring complex B2B SaaS products, ERP, CRM, or similar business systems; Excellent change management mindset with the ability to handle user resistance, simplify complex system logic, and guide corporate clients through process transformations; Customer-oriented, proactive, and highly organized approach with excellent presentation, communication, and relationship-building skills; Natural curiosity and a problem-solving mindset, with the ability to reverse-engineer technical issues and effectively collaborate with engineering teams to resolve complex implementation challenges involving APIs and integrations; Ability to guide clients through organizational and process change, simplify complex product logic, and act as a trusted implementation advisor. Will be a great plus: Experience implementing or onboarding B2B SaaS customers in the US, UK, or European markets; Understanding of finance, accounting, procurement, or other core business operations; Experience working with ERP systems (such as NetSuite, QuickBooks, Xero), CRM platforms, or other enterprise software; Academic background in economics, finance, management, business, or a related technical field. Benefits and Perks: Fixed schedule: Monday–Friday, from 9am to 6pm GMT+2; Opportunity to work fully remotely; Inclusive international environment; Compensation in USD; Responsive management interested in your growth and long-lasting cooperation. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible
You found the opening. Now track it.Tracker, radar and AI drafts in one place.erioun.com →