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Resident Trainer, ECI Madrid Full Time - Permanent About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About Your Role Manage the education and development of the store-based Managers and Artists through physical and virtual training, whilst also ensuring the Learning Management System is accurately managed and is fulfilling potential. Reporting to the Field Training Manager you will ensure there is a clearly defined people plan and strategy for the area for which you are accountable for delivery. You will constantly define and adapt the education approach based on commercial business needs in an agile manner, whilst always ensuring that the brand ethos and purpose is represented to our customers in the right way. You will be the trail blazer for exceptional service in stores through shopfloor observation and in the moment coaching whilst leading by example with social advocacy both independently and through the team.  As a Resident Trainer you will Take direction from the Field Training Manager, support the effective and inspirational delivery of all defined training materials across The Charlotte Tilbury Magic Experience service model and intermediate artistry development Full Curriculum facilitation of retailer team including induction, social and developmental training Supporting the operational business management & retailer education strategy across key doors identifying priorities and implementing local initiatives Facilitate new launch NPD and Skincare Training The Learning Management System Monitor KPIs to measure the impact of training delivered, providing feedback to the relevant Field Training Manager adapting training based on the feedback from the wider team to ensure all educational content is impacting and driving KPI results Working in collaboration with the Field Training Manager, define a training and development plan for your retailer to deliver KPI expectations, covering Accelerating high potential/high performance individuals using the development pathway and certification process Managing and addressing under-performance Login, completion & engagement on the Learning Management System Optimising social advocacy within the retailer Succession planning for the retailer based on skill set opportunities Deliver the agreed training plan within the defined timeframes reflecting the changing needs of the business via Regular, effective, and focused store visits with clear objectives, agreed KPIs and rigorous follow-up High quality virtual and physical training sessions Feedback and contribute when necessary to regional retail evolutionary projects, working cross functionally to provide relevant customer insight. Support area meetings delivered in collaboration with