Job Opportunities API

Role Purpose    The Retail Manager is responsible for leading and driving the performance of MY Premium Lifestyle Brand's retail business across direct/stand-alone stores. The role oversees retail strategy, sales performance, store expansion, visual merchandising, operations excellence, people management, and customer experience to ensure achievement of business objectives and sustainable growth.    Key Responsibilities   Business Planning & Retail Strategy  Develop and execute retail strategies to drive sales growth, profitability, and market expansion.  Monitor and analyze sales performance, productivity metrics, and business trends to identify opportunities for improvement.  Responsible for sales tracking, retail performance analysis, sales forecasting, and achievement of business targets and KPIs.  Support the preparation of management reports, business reviews, and CEO performance indicators.  Conduct market intelligence and competitor analysis to identify expansion opportunities and optimal store locations.  Collaborate with Sales and Marketing teams to develop and execute retail expansion plans and growth strategies.    Retail Operations & Commercial Performance  Drive sales performance across across direct/stand-alone stores.  Develop and execute sales initiatives, promotions, and activation programs to achieve sales objectives.  Oversee daily retail operations to ensure smooth and efficient store management.  Monitor store productivity, conversion rates, average transaction value, and customer traffic to maximize commercial performance.  Ensure compliance with operational procedures, company policies, and retail standards.    Store Development & Visual Merchandising  Lead store planning initiatives, including new store openings, renovations, relocations, and retail expansion projects.  Ensure visual merchandising standards are consistently implemented and maintained across all retail locations.  Work closely with Marketing and Brand teams to execute product launches, campaigns, and promotional displays.  Monitor store layouts, product displays, and customer flow to optimize the shopping experience and sales performance.    Inventory & Stock Management  Monitor stock levels across all stores and counters to ensure adequate product availability.  Collaborate with Supply Chain and Commercial teams on inventory planning and replenishment.  Identify stock opportunities and challenges, working closely with Sales Supervisors and Store Managers to optimize inventory productivity.  Ensure stock accuracy, proper inventory controls, and compliance with stock management procedures.    Customer Experience & Service Excellence  Champion a customer-centric culture across all retail channels.  Ensure consistent delivery of premium customer service standards aligned with brand values.  Investigate and resolve customer complaints and service issues promptly and professionally.  Continuously improve customer experience initiatives to enhance satisfaction, loyalty, and advocacy.    People Management & Talent Development  Recruit, lead, coach, and develop high-performing retail teams across all locations.  Establish clear performance expectations and monitor team productivity and effectiveness.  Conduct performance reviews, coaching sessions, and development planning for retail employees.  Foster a positive and engaged working environment while maintaining team stability and morale.  Ensure all employees complete mandatory training and development programs alig