Job Opportunities API

About Point ✨ Real Impact, Real People:  Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals. ✨ Funding:  With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage. ✨ Game-changing Product:  We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers. ✨ Great Place to Work:  Our employees love working here! We are a  Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area . ✨ Remote First Culture, Genuine Connection:  Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.     Local or 100% Remote About the role The Senior Default Servicing Associate is responsible for the expert management of defaulted Home Equity Investments, including loss mitigation, bankruptcy, and foreclosure processes. This role involves analyzing complex cases, developing strategic solutions, and collaborating with stakeholders to optimize investor recovery while assisting struggling homeowners. Furthermore, the Senior Associate plays a key leadership role in building and refining workflows, providing comprehensive subservicer oversight, handling escalated servicing requests, and actively training and coaching the Special Servicing team on new policies and procedures.    Your responsibilities Complex Case Analysis and Strategic Solution Development: Analyze defaulted Home Equity Investments, leveraging expertise in loss mitigation, regulations, and foreclosure to develop effective recovery strategies. Stakeholder Communication and Collaboration: Communicate effectively with customers, investors, attorneys, and Subservicers to facilitate loss mitigation efforts and explore solutions for all parties. Subservicer and Foreclosure Firm Management: Collaborate with Subservicers and foreclosure firms to navigate complex default scenarios and ensure timely and compliant processes. Regulatory Compliance and Documentation: Maintain accurate documentation and ensure adherence to all relevant regulatory compliance standards. Training and Coaching: Train existing team members on new processes and procedures, and enhance their knowledge and skills. Subservicer Oversight and Auditing: Conduct audits and perform call listening to ensure Subservicers provide accurate information and adhere to servicing standards. Escalation Resolution and Customer Support: Assist in resolving escalated servicing requests and provide day-to-day support for inbound and outbound customer inquiries. Policy and Procedure Development: Build upon existing policies and procedures to comply with industry-standard servicing practices. Investor communication and reporting: Provide accurate and timely information to investors regarding the status of Home Equity Investments. System and Workflow Improvement: Provide feedback to product and engineering teams on improvements to workflows and the proprietary servicing system, and adapt to new technologies and industry trends.   About you Subject Matter Expertise: 5+ years in Mortgage, HELOC, or Home Equity Investment (HEI) servicing, specifically within default management and loss mitigation. Foreclosure & Title Mastery: Deep technical knowledge of foreclosure navigation (default through final sale/bid) and the ability to interpret title reports to resolve complex lien issues. Subservicer Oversight: Proven experience conducting audits and call monitoring to ensure subservicers meet performance and comp