Job Opportunities API

We are seeking a proactive and technically sound Service Executive to lead our field operations for High Voltage (HV) Bus Chargers. You will serve as the central nervous system of our service department, managing a team of Field Technicians and Bus Charger Operators while ensuring seamless charging operations across our network. This is a hybrid technical-leadership role that demands: • Real-time operational monitoring and decision-making • Team coordination and performance management • Hands-on technical troubleshooting when required • Safety and compliance advocacy Responsibilities Operational Leadership & Team Management • Manage and synchronize daily activities for field technicians and site operators • Coordinate team schedules to ensure 24/7 operational coverage and SLA compliance • Monitor team performance metrics (response time, resolution rate, customer satisfaction) • Provide performance feedback, coaching, and professional development Performance Monitoring & Diagnostics • Proactively monitor charger health and performance via digital dashboards and analytics • Identify errors, inefficiencies, and anomalies in real-time • Direct the field team toward immediate resolution with actionable diagnostics • Track key metrics: uptime, MTTR, SLA achievement, cost per repair Technical Guidance & Escalation Management • Act as the first point of escalation for both technical and operational issues • Provide remote troubleshooting guidance to field technicians • Offer on-site technical support during complex repairs and preventative maintenance • Document issues, root causes, and solutions for knowledge base Safety, Compliance & Risk Management • Serve as the site safety advocate; ensure all team members adhere to electrical safety protocols • Conduct safety briefings and compliance audits • Ensure adherence to SOPs, Indian electrical standards (CEA guidelines), and company policies • Report and manage safety incidents; drive corrective actions Crisis Management & Problem-Solving • Demonstrate strong problem-solving skills in managing "off-book" situations • Make sound decisions where standard operating procedures may not yet exist • Collaborate with backend engineering for complex technical escalations • Drive continuous improvement initiatives based on field insights Hands-on Technical Support • Assist technicians during preventative maintenance activities • Provide direct support on complex and critical repair tasks • Stay current with charger technology and maintain technical expertise The ideal candidate requires: • ITI, Diploma, or B.E./B.Tech in Electrical or Electronics Engineering Experience • 4–8 years of hands-on field service experience • Preferably within EV infrastructure, Grid power systems, or heavy industrial electrical systems • Proven track record in troubleshooting, maintenance, and repair operations • Experience managing or mentoring technical teams is a plus Technical Knowledge • Strong understanding of high voltage (HV) and low voltage (LV) systems • Ability to read electrical drawings, schematics, and single-line diagrams (SLDs) • Knowledge of power electronics, DC-DC converters, and battery systems preferred • Basic understanding of networking and IoT connectivity (SIM, Wi-Fi, cellular) • Familiarity with digital monitoring systems and dashboards Language Skills • Proficiency in English – required for documentation and senior team coordination • Fluency in either Telugu or Hindi – essential for field team communication WORKING CONDITIONS • Field-based operations role with monthly travel within operational city/region • Flexible working hours; rotational shifts and on-call support may be required • Weekend and holiday work as per operational needs • Wi