Job Opportunities API

About Us:  At Kooth, our mission is to create welcoming, accessible spaces for personalized digital mental health care that empowers young people to thrive. Grounded in an early-intervention model, we help youth aged 13–25 build resilience, access timely support, and lead fulfilling lives. We are more than a digital service — we are a movement for inclusive, evidence-informed mental health care. Our culture is rooted in our values: Alongside You, Flexible, Compassionate, Committed, and Safe. These guide everything we do - how we show up for young people, how we collaborate as a team, and how we build solutions that meet communities where they are. With Kooth, you’ll be part of something bigger than yourself: meaningful work with measurable impact. We bring this mission to life through Soluna , California’s first-in-the-nation digital behavioral health service for 13–25-year-olds. Soluna removes barriers to care by providing nearly immediate access to 1:1 coaching, Care Navigation, and self-guided tools helping young people find real support, build resilience, and discover hope when they need it most. Together with state and local partners, we’re transforming access to mental health support for youth. Learn more at solunaapp.com/impact . What We’re Looking For:  This role is intended to provide leadership support to the direct service team (Practitioners and Care Coordinators) working on Kooth services throughout service hours. This is a non-clinical role which provides operational support to the service team but Shift Leads must be comfortable working in a role that is clinically adjacent.  How You’ll Make an Impact:  Main Responsibilities: Provide critical support to the direct service team Ensure smooth and efficient service delivery across Kooth platforms. Support Direct Service Team On Shift: Act as leaders to the direct service team working on Kooth services. Provide guidance and support to the direct service team on Kooth policies and clinical requirements Oversee direct service team time punching and meal break adherence Advise practitioners on clinical resources to manage risk as appropriate Provide support to direct service team members experiencing IT issues that are preventing them from engaging with service users Collaborate with Licensed Clinical Professionals (LCPs) to ensure practitioners have access to clinical support as needed while interacting directly with service users Collaborate with Service Delivery Operations Leadership to share feedback related to employee performance Share feedback recommendations with Service Operations and Clinical leadership Document shift needs and key details to inform leadership of day-to-day service flow Manage direct service team needs using Slack workflows and update tracking file with relevant details regarding need resolution Monitor Data and Provide Oversight: Confirm practitioner readiness for scheduled coaching sessions Oversee service wait times to ensure timely management of service user needs in the drop-in queue Ensure compliance with Service Level Agreements (SLAs) Monitor surge activity and take appropriate actions to address needs on shift to support overall service delivery Update documentation as needed to provide clarity on shift operations and needs Remain Up To Date on Trainings: Engage with practitioner trainings on service processes and clinical guidance to maintain ability to provide highest level guidance to the practitioner team on shift Other Duties As Assigned: Engage with ad hoc projects as assigned to define process and guidance to improve the flow of shift operations.  Requirements What You’ll Bring:  Must be able to work the required 26-hour/week schedule: Sunday 6:00 PM–10:30 PM, Monday 6:00 PM–10:30 PM, Thursday 2:00 PM–10:30 PM, Friday 6:00 PM–10:30 PM, and Saturday 6:00 PM–10:30 PM (Pacific Time) Per