Job Opportunities API

Company: Anomali, headquartered in Silicon Valley, delivers the first Intelligence-Native Agentic SOC Platform — unifying a security data lake, the world's largest IOC repository, threat intelligence, and agentic AI into a single modern experience. The platform accelerates detection, investigation, and response, delivering earlier insights, faster action, and scalable modernization across any environment. Whether augmenting existing tools or delivering complete SOC capabilities end-to-end, Anomali empowers security teams to operate faster, smarter, and with confidence. Beyond Detecting. Start Deciding. Start Acting.   Learn more at http://www.anomali.com.   Job Description We are looking for a dedicated, ambitious, curious and self-driven Technical Account Manager (TAM) to join the EMEA Customer Success team. The TAM is a technical subject matter expert focused on our customers’ success. As an advocate you will usher customers through the maturity journey, use your technical expertise to solve issues, and help our customers achieve their security operations and threat intelligence goals. You will bring a combination of technical expertise and customer relationship skills to the table and be comfortable flexing in either direction as the situation requires. By using your knowledge of CTI and SecOps, you’ll provide technical advice to ensure customers use the technology effectively. You will have an intimate knowledge of your customer’s environment, have a robust knowledge of the Anomali Platform, and understand the opportunities and challenges our customers face. You will monitor usage, create custom dashboards, make best practice recommendations, prove ROI and value, and build reference accounts. The TAM is instrumental in providing feedback and insight to our internal technical teams for emerging needs, continuous improvement, and undiscovered opportunities.   Duties & Responsibilities:  o        Serve as an Anomali Platform power user; help our customers achieve success with the technology o        Build strong customer relationships, especially with key customer stakeholders o        Address customer’s technical requests; proactively identify and resolve issues o        Provide advice, guidance, and technical know-how to ensure successful usage and adoption  o       Manage customer expectations while holding them accountable  o       Be your customer’s advocate and internal champion o        Promote advocacy o        Track key account metrics; communicate progress to internal and external stakeholders o        Engage with the Onboarding Engineers to ensure a smooth transition o        Engage with Technical Support to ensure speedy resolution of customer issues o        Engage with Engineering to resolve customer reported issues o        Partner with Sales to ensure an exceptional customer experience o        Engage with Product Management to promote customer feature requests   Security & Privacy Responsibilities  This role includes responsibilities related to the security and privacy of Anomali’s information systems and data across corporate and cloud environments. Access to systems and data is granted based on role requirements, and individuals are expected to comply with Anomali security and privacy policies, complete required training, and safeguard sensitive company and customer information in accordance with applicable security standards and regulatory requirements.   Qualifications  Skills and Experience Requirements  •        Bachelor's degree in Computer Science, Engineering, or a related field.  Additional 3 years of relevant experience considered in lieu of degree. •        Proven experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company with experience in cybersecurity technologies an