Job Opportunities API

Description The Admissions Advisor is responsible for converting prospective students into enrolled students by managing communication, maintaining consistent follow-up, and ensuring accurate data tracking in Salesforce. This role directly impacts revenue by driving enrollments and ensuring students move successfully into the program. Core Responsibilities • Contact prospective students via phone, text, and email. • Guide students through the enrollment process from initial inquiry to enrollment completion. • Clearly explain program details, scheduling, and requirements. • Maintain consistent follow-up with all assigned leads. • Track all activity and updates in Salesforce. • Ensure all enrollment documentation is completed accurately and on time. • Support students through enrollment to ensure a smooth and complete process. Daily Activity Expectations (Non-Negotiable) • Manage inbound calls from prospective students effectively • Maintain active communication with all assigned leads daily. • Complete same-day follow-up on all new leads. • Maintain consistent outreach across phone, text, and email. • Keep Salesforce fully updated with all interactions. Weekly Performance Expectations • Maintain a consistent pipeline of active leads. • Ensure no lead goes without follow-up. • Progress leads through the enrollment funnel (contact - appointment - enrollment). • Maintain accurate and complete data in Salesforce. • Key Performance Indicators (KPIs) Activity Metrics • Call handle time • Follow-up consistency and effectiveness • Number of outbound communications Conversion Metrics • Transfer to enrollment rate • Appointment to enrollment rate • Total enrollments per week/month Quality Metrics • Accuracy of Salesforce data • Enrollment compliance (documents, payment, status) • Student readiness and proper placement Performance & Compensation Structure • Compensation includes base pay and commission based on enrolled students. • Recruited students are eligible for commission once payment requirements are met. • Referred students are compensated at a separate flat rate. • Commission is calculated monthly based on Salesforce data and enrollment eligibility. • Enrollment must meet all compliance and documentation requirements to qualify. • Only active and valid enrollments count toward commission. Accountability Standards • All activity must be documented in Salesforce. • Incomplete or inaccurate records may result in loss of commission eligibility. • Failure to follow up with leads will directly impact performance evaluation. • Consistent underperformance in activity or conversions may result in corrective action. Other Daily Duties: • Open and close the branch each day. • Maintain a clean, organized, and professional environment for students and visitors. • Ensure classroom laptops, technology, and remote-learning systems are functioning properly before classes begin. • Support classroom operations so instructors and students can focus on learning. • Greet walk-in students and visitors and answer basic questions. • Connect prospective students with the Admissions Advisor team when needed. • Complete administrative and clerical tasks assigned by corporate leadership. • Assist with compliance paperwork, reporting, and recordkeeping. • Test phone systems, website links, and student-facing processes when requested. • Track tasks, updates, and branch issues accurately and on time. • Escalate equipment, facility, or operational concerns to the appropriate department. • Support a professional and welcoming campus environment. Preferred Qualifications • Experience in enrollment, admissions, or inside sales. • Experience working in a remote or call center environment. What This Role Drives • Daily lead conversion • Enrollment volume • Revenue generation • Pipeline efficiency • Data integrity in Salesforce Requirements • Experience in customer service, sales, or call center environment preferred. • Strong communication skills with the ability to build rapport quickly. • Ability to work in a remote environment and manage time effectively. • Proficiency in Salesforce, Outlook, and communication platforms. • Strong organizational skills and attention to detail.