Job Opportunities API

REQ10941 Agent, Dispatch Services (Open) POSITION SUMMARY: To dispatch vehicle for local, cross border limousines and coaches according to the reservations, to ensure utilization of company resources is maximized; to provide greeting services to patrons and to maintain up to date and accurate data for report generation. PRIMARY RESPONSIBILITIES: • Constant communication with all related departments to handle and coordinate limousine enquiries and booking arrangements. • Project a professional image via phone calls and emails with guests/ internal guests. • Establish professional image from the first touch, provide personal greeting and farewell service to guest in different locations. • Ensure smooth operations between limousine service counter, dispatch centre, limousine drivers and guests. • Assist in monitoring Drivers’ standing posture, manner and report to AM/ Supervisors. • Make sure orders are fairly distribute to the drivers according to who stand by first. • Familiar with company products, events and promotions, able to answer queries from VIP patrons and internal guests in a timely and professional manner. • Update all vehicle data and prepare daily and monthly reports. • Ensure company and patron information are kept confidentially. • Perform other reasonable job duties as assigned by supervisors from time to time. • Adhere to all Company policies and procedures. QUALIFICATIONS: Experience (please indicate minimum required and preferred experiences ) • Working experience in a similar capacity. • Sound knowledge in the local transportation and travel industry is a plus. Education (please indicate minimum and preferred academic requirements) • High school graduate or equivalent professional training. Skills / Competencies (please indicate requisite competencies that are qualified for the position) • Reading, writing and basic oral skill in English, Cantonese and Mandarin communications, knowledge of other language is a plus. • Good communication in spoken Cantonese, Mandarin & English. • Establish professional image with exceptional service and telephone manners. • Computer literate. • Ability of multi-tasking. • Ability to work on flexible shift on rotation basis and overtime if needed. • Ability to stand and/or walk during the shift. • Excellent interpersonal / presentation skills are preferred.