Job Opportunities API

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We’re looking for a talented Full-Time Assistant Store Manager that will contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. In addition to driving sales and service, this role will help oversee day-to-day HR operations within the store, including hiring, onboarding, and employee relations. They will support product flow and apply merchant and customer service skills to curate a compelling in-store experience.  Responsibilities will include:  CUSTOMER EXPERIENCE  * Cultivates an environment of genuine customer connection  * Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values  * Facilitates an energized pace, positive service environment and team development * Delivers high-quality product services with attention to detail - such as branding, debossing, boot stretching, brim shaping, and boot shines - to ensure a premium customer experience * Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer  LEADERSHIP & TEAM MANAGEMENT  * Supports the Store Manager in recruiting, hiring, and retaining top talent * Supports the Store Manager in creating and maintaining a succession strategy * Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities.  * Provides real-time feedback, coaching and training to team members, escalating issues as needed to Store Manager  HR OPERATIONS  * Supports the full-cycle recruiting and onboarding process, including posting openings, screening applicants, scheduling interviews, and facilitating new hire orientation * Maintains accurate and confidential employee records and ensures data integrity across HR systems  * Assists with employee relations matters, escalating concerns to the Store Manager and HQ HR partners as appropriate  * Ensures store compliance with company policies and applicable federal, state, and local employment laws  * Administers timekeeping and supports payroll accuracy, tracking attendance, and time-off requests  * Cultivates a positive, energized team culture by organizing regular team-building activities, celebrations of wins, and moments of connection that strengthen relationships across the group * Partners with the store manager to design initiatives that boost engagement, reinforce company values, and make the team a place people are genuinely glad to be part of * Responds to general employee questions regarding policies, benefits, and procedures   TRAINING & DEVELOPMENT  * Deliver world-class, in-person training (in conjunction with e-learning) to all new team members  * Ensure timely completion of new hire training paths  * Meet regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress  * Suggest improvements or new programs related to retail training  * Ensure the compliance of all training activities with established policies and best practices * Work closely with store leadership to prepare, plan, schedule, and execute new hire training * Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services  * Attend regular training meetings to ensure understanding of necessary information VISUAL MERCHANDISING  * Productive planning, presetting, and on-time execution of visual directives * Submit store photos as requested and complete feedback given by HQ * Participate in visual training calls with HQ partners to support new product launches * Partner with store leadership te