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The Auto Physical Damage Sr Appraiser delivers auto claims services to customers through various communication channels. Within established guidelines and framework, the Sr Appraiser is responsible for investigating, evaluating, negotiating, and adjusting vehicle damages. This role involves managing, coordinating, and making critical decisions regarding the repair process for our customers. You will work closely with auto body shops and other stakeholders to negotiate repair pricing. Additionally, you will conduct damage verification to determine what damage is related to the specific loss as well as evaluate and settle total loss claims. This role also provides an opportunity to utilize your leadership and conflict management skills as you guide customers through the claims and repair process.