Job Opportunities API

Job Description – Facility Manager (Japan) Report to: VP/Head of Workplace Operations – APAC All Professional Roles Who You’ll Work With: You will be part of the Global Workplace Operations team, partnering closely with local business leadership, regional teams, and global stakeholders to deliver a seamless workplace experience across Japan & Supporting remotely South Korea & Australia What You’ll Do: This role is responsible for leading soft services facilities management across Japan, ensuring a high-quality, safe, and efficient workplace environment aligned with corporate standards. You will oversee day-to-day workplace operations, vendor management, space coordination, and employee experience, acting as a key interface between employees, landlords, and service providers. The role requires strong operational leadership, stakeholder engagement, and service excellence, with a focus on maintaining a best-in-class workplace experience. Key Responsibilities Workplace Operations & Service Delivery • Lead day-to-day soft services operations, including cleaning, pantry services, office upkeep, and workplace environment management • Conduct regular site walkthroughs to ensure service quality and workplace standards are consistently met • Ensure all services are delivered in line with corporate standards and SLAs • Oversee office services including meeting room readiness, MFDs, and shared office infrastructure • Local authority liaison (Fire dept / Labor bureau) • Business continuity & disaster preparedness Space Management & Workplace Coordination • Manage workspace planning, staff moves, churn activities, and office reconfigurations • Maintain space management systems and support space allocation and cost tracking • Coordinate with internal teams (including IT) to support seamless workplace changes • Maintain workplace data including floor plans, seating records, and employee allocations Vendor & Contract Management • Manage vendors across soft services (cleaning, pantry, office supplies, support services) • Monitor vendor performance against SLAs and drive continuous service improvement • Liaise with landlords and building management for facilities-related matters Tokyo, Japan