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Join our   community   and experience   Emerson College ! Box Office Ticket Representative Emerson College’s Office of the Arts is seeking personable and responsible Box Office Ticket Representatives for part-time employment in downtown Boston’s Theatre District. We are looking for applicants who are welcoming, proactive, accountable, and comfortable interfacing with the public and within a team, both in a fast-paced environment and in quieter office settings. This is an entry-level box office position with opportunity for growth into other higher level part-time box positions. Come learn the inner workings of a non-profit, professional arts organization that presents international theatre in Boston and supports student and community productions. Ticket representatives can generally expect to work a minimum of 6 hours per week and, on rare occasion, a maximum of 20 hours per week ( 6-12 hours is a more typical range). Hours are dependent on event schedule and individual availability. There is some flexibility as we try our best to accommodate individual scheduling needs. Pay is $17.00/hour with opportunities for advancement after 3+ months. Venues: Paramount Center, Cutler Majestic Theatre, Tufte Performance and Production Center (note that we do not service Emerson’s Colonial Theatre) Duties: • Sell tickets and season packages and take donations over the phone and in-person using AudienceView ticketing software • Distribute tickets before performances • Participate in the box office’s internal equity, diversity, and inclusion learning and projects to contribute to a more anti-racist workplace and theater experience • Execute administrative box office tasks such as ticket mailings and online database cleanup • Answer patron questions and concerns over the phone, via email, and in person, quickly navigating our internal wiki, our public websites, and google to find information • Stay informed of our programming and policies and be comfortable talking about them with patrons and colleague • Be responsible for handling sensitive financial information, multiple payment forms (credit cards, cash, checks), and confidential patron data Other Responsibilities: • Assist full-time staff with long-term projects to continuously improve our box office work culture and our patron experience • Perform other related duties as assigned. Qualifications: Interpersonal: • Willingness to learn and ability to manage multiple ongoing tasks • Problem-solving and collaboration skills Technical: • Nearly all aspects of this position require the use of a computer: basic computer skills including email communication, browser and folder navigation, window management, and typing are essential and required. • Basic phone skills including answering/transferring calls, listening to voicemails, and making outbound calls as needed. Preferred Qualifications: • Interest in theater, film, live music, or other artforms • Customer service experience • Cash and credit card handling experience • Previous box office, theater, or ticketing software experience • Willing to engage in team-wide discussions around equity, justice, and inclusion in the arts • Knowledge of Google Workspace, Microsoft Office, and Zoom Physical Place and Existing Conditions: • Typical office conditions • Desks and chairs are higher than average due to positioning at Box Office windows • Nearly all work executed on a computer using both keyboard and mouse entry and involves speaking with customers in person and over the phone • The box office, especially at the Majestic Theatre, can be a crowded space during event shifts, and we can accommodate scheduling at more spacious venues as needed Grade of Position: T01N40 Employment Category: Intermittent .. Scheduled Weekly Hours: 1.00 In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week. Emerson Employment Categories influence work schedules, benefits eligibility, and time off policies. Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits, such as life and disability coverage as well as commuter offerings, are available. Please refer to our benefits website for a full list of benefits and eligibility requirements.