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BTIG APAC is a global financial services firm seeking a Front Office Technical Support Specialist for a 12-month contract in Sydney. The role provides on-site, front-line technical support to a trading and operations group of approximately 20 people, focusing on the reliable day-to-day operation of local network, storage, data-center, desktop, and systems infrastructure. What You'll Do • Provide responsive, hands-on front-line technical support to Sydney-based trading and operations users • Support and maintain local network, storage, and data-center environment, escalating to regional or US teams as appropriate • Support and maintain desk-level Microsoft Excel, VBA, and Python tools by coordinating with owners and users to resolve issues • Administer and support Microsoft Office, SharePoint, Active Directory, and storage services • Build, maintain, and retire Linux virtual machines in line with agreed lifecycle and operational practices • Diagnose and resolve desktop, systems, access, and connectivity incidents with clear communication about impact and resolution What You Need • Experience providing technical support in financial services, ideally within a front office or trading-floor environment • Strong Microsoft Office support skills, including SharePoint and Active Directory administration • Practical experience supporting network and storage services • Experience building and managing Linux virtual machines • Practical scripting and automation experience, particularly with VBA and Python • Ability to troubleshoot methodically, manage competing priorities, and resolve issues with appropriate urgency • Clear, respectful communication skills and ability to work effectively with traders, operations colleagues, and distributed technology teams • Authorization to work in Australia Nice to Have • Ability to provide basic database support and coordinate larger database work with US technology team, including SQLHK01 estate • Experience supporting front office trading platforms such as Fidessa or Triton, including configuration, troubleshooting, and user support • Familiarity with database operations or infrastructure lifecycle management • Experience supporting storage migration or transition programs