Job Opportunities API

Remote, Philippines. Full-time, Monday–Friday, 8:00 AM–5:00 PM Eastern Time.Job ResponsibilitiesAnswer and manage incoming calls in a timely and professional manner.Schedule, reschedule, and confirm patient appointments.Provide general information about services, procedures, and clinic policies.Verify patient insurance coverage and eligibility.Assist with prior authorization requests and follow-ups.Coordinate with internal teams regarding patient needs and documentation.Accurately document all patient interactions in the system.Handle patient concerns and escalate issues when necessary.Maintain patient confidentiality and comply with HIPAA regulations.RequirementsAt least 1 year of experience in a call center or customer service role is preferred.Experience in healthcare, dermatology, or a medical office setting is an advantage.Familiarity with insurance verification and prior authorization processes is highly preferred.Strong communication and interpersonal skills.Excellent organizational and multitasking abilities.Proficiency with CRM systems and basic computer applications.Basic RequirementsMust speak and write English clearly and professionally.Must have relevant work experience.Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).Must be available to attend video meetings with camera on when required.Technical RequirementsComputer: Reliable laptop or desktop computer.Internet: Stable high-speed internet connection (minimum 25 Mbps).Audio: Noise-canceling headset.Video: Working webcam for virtual meetings.Workspace: Quiet and professional work environment.BenefitsDedicated HR & Contractor Support Team: Access to support for questions, guidance, contract matters, and client communication.Premium VPN Access (Optional): A secure VPN license can be provided upon request.HIPAA & Cybersecurity Training + Certification (Provided): Access to internal HIPAA compliance training, cybersecurity modules, and certification for handling PHI for U.S. healthcare clients.Top 1% VA Performance Training: Proprietary training on communication, client management, productivity systems, and best practices.Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client's schedule.Client-Approved Paid or Unpaid Time Off: Time off may be granted by the client; paid time off is optional and only if offered by the client.Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support.Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on performance.These are optional resources and client-approved allowances available as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.