Job Opportunities API

Description Company Overview: Segoso Mexico – Where Tomorrow is Today. Our mission is to provide uncompromising operational excellence by setting the highest standards in service and reliability. We achieve this through our five core values: Leadership, Training, Talent Acquisition, Rewards, and Technology. Position: Customer Service, Billing, and Soft Collections Representative Job Description: Segoso Mexico, a leading call center in Monterrey, is seeking dedicated Customer Service, Billing, and Soft Collections Representatives to join our team. We are looking for dependable, detail-oriented team players with strong communication and negotiation skills who excel in a fast-paced environment. Successful candidates will handle customer interactions, resolve billing issues, and manage soft collections with professionalism and efficiency. Key Responsibilities: • Provide exceptional customer service via phone, email, or chat. • Resolve billing inquiries and discrepancies efficiently. • Conduct soft collections calls to assist customers with payment arrangements. • Handle high call volumes while maintaining quality and accuracy. • Collaborate with team members to meet performance metrics and goals. • Document customer interactions and maintain accurate records. What We Offer: • Paid training to ensure your success. • Competitive hourly pay with a monthly performance bonus. • Paid sick time and law-mandated benefits. • Additional benefits, including pantry vouchers, major medical insurance, and savings funds (optional). Requirements Job Requirements Essential Skills and Qualifications: • Proven experience in customer service, billing, soft collections, phone, and/or call center roles . • Strong negotiation and communication skills to handle sensitive situations professionally. • Ability to multitask and stay organized in a high-volume environment. • Problem-solving mindset with a focus on delivering customer satisfaction. • Dependable and team-oriented with a positive attitude. Preferred Qualifications: • Familiarity with CRM systems or call center software. • Experience in handling billing disputes or collections.