Job Opportunities API

OVERVIEW The Card Services Specialist plays a vital role in ensuring accurate and timely processing of card-related transactions and member support activities. This position requires strong attention to detail, sound judgment, and the ability to work effectively in a fast-paced remote environment. PRIMARY RESPONSIBILIES Reimbursement Processing • Review and process manual and automated reimbursement requests. • Validate reimbursement requests to ensure eligibility based on client specific guidelines. • Ensure all reimbursements are supported by appropriate documentation. • Verify account status prior to processing adjustments, including handling of closed or restricted cards in accordance with established manual procedures. • Process manual reimbursements in designated systems with a high degree of accuracy and attention to detail. • Prevent duplicate or erroneous payments by performing thorough account and transaction reviews prior to issuance. • Follow defined procedures for handling special cases, including partial reimbursements, adjustments, and escalated claims. • Ensure timely processing of reimbursements in alignment with service level agreements (SLAs) Fraud Management • Initiate card replacements when fraudulent activity is suspected and reported • Conduct thorough investigations of reported fraud cases, including reviewing transaction history, account behavior patterns, and supporting documentation • Process fraud claims and ensure proper documentation is maintained in accordance with company policies and audit requirements • Ensure timely reimbursement of eligible fraudulent transactions in accordance with company guidelines and regulatory requirements • Maintain detailed documentation of fraud cases and outcomes. Wallet Transfers • Process and monitor wallet-to-wallet transfers. • Verify member identity and account status before executing transfers. • Troubleshoot transfer issues and ensure secure completion. Transaction Review • Review transactions detail for accuracy and completeness per call center request. • Identify and correct errors or inconsistencies in transaction data. • Provide feedback to improve transaction workflows and system efficiency to internal team. Card Status Updates • Manage card activation, suspension, and closure requests. • Communicate status changes to internal departments. • Ensure all updates are accurately reflected across systems. SKILL REQUIREMENTS • Ability to work well under pressure while maintaining accuracy and professionalism. • Strong independent work ethic and capacity to exercise excellent judgment in resolving operational and member-related issues. • Excellent verbal and written communication skills with a focus on clarity and empathy. • Proven ability to navigate multiple systems simultaneously to ensure precise case resolution. • High level of integrity and commitment to confidentiality in handling sensitive member information. • Experience in financial services, card operations, or customer support preferred. Qualifications and Education Requirements • 3+ years Contact Center experience required, preferably in the Health Care industry. • Proficient in technologies related to contact center operations preferred (XNET, CRM, UKG, Panviva). • Highly Proficient in Excel, Word and Adobe applications.