Job Opportunities API

SnappyCX is seeking experienced Care Coordinators to join its client’s care team. This is a fully-remote, full-time position. You will serve as a central point of contact for patients, families, client’s and care staff within a fast-paced, high-volume home care environment. Preference is given to candidates with prior home care coordination experience who can start within one week. Key Responsibilities • Handle high volume of incoming calls (80+ per week), serving as the primary contact for clients, families, caregivers, referral sources, and healthcare professionals • Coordinate care, patient referrals , timely scheduling of initial and follow-up appointments. • Review doctors’ notes, upload prescriptions, and confirm care plans are current and accurate. • Schedule, reschedule, and monitor care assignments across multiple care locations using cloud-based scheduling systems. • Use scheduling and care-management software to log updates, track staff assignments, and manage caseloads. • Confirm patient attendance, monitor treatment progression, and follow up with providers to ensure continuity of care. • Maintain accurate client records, document all communications, and update care plans as needed. • Conduct provider follow-ups and manage escalations according to established Standard Operating Procedures (SOPs). • Communicate with field staff, clients, and internal departments to maintain adequate coverage and seamless care operations. Requirements: • Care coordination experience (preferably within a home care or a similar healthcare coordination role. • Familiarity with home care scheduling software (e.g. HHAeXchange, Epic, Athenahealth, or similar EHR systems ). • Good communication skills—comfortable managing a high call volume and building rapport over the phone. • Knowledge of industry regulations and compliance requirements (e.g., HIPAA, state home care regulations). • Strong organizational and multitasking abilities, with attention to detail. • Proficiency in Microsoft Office (Word, Excel, Outlook) and willingness to learn care-management or scheduling systems. • Compassionate, service-oriented mindset and ability to remain calm under pressure. • Work Schedule: Monday – Thursday, 9:00 a.m – 5:00 p.m(EST); Friday, 9:00 a.m – 4:00 p.m (EST) What You’ll Bring: • A working laptop or computer with the following specifications: • RAM: Minimum 8GB • Laptop: 8th generation (8000 series) Core i5 or higher • Desktop: Ryzen 5 3000 series or higher, or Core i3 10th generation or higher • Mac: Core i5 2017 or higher, Core i7 2016 or higher • Internet: A reliable connection with speeds of 20mbps or higher • Location: Anywhere remote • Language Proficiency: Excellent command of English, both spoken and written • Availability: Willingness to work full-time within the client time-zone. • Experience: Previous experience working remotely is highly desirable