Job Opportunities API

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for an Care Specialist I for our team in Pennsylvania! This is a full time hybrid position and will require a mandatory 3 days into our offices located in Philadelphia, PA. Department & Position Overview: Working closely with clients, caregivers and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us. Every Day You Will: Manage a high-volume inbound/outbound Service Center Calls dealing with Human Resources related inquiries (time-off, payroll, timekeeping, employee health) and process patient and health plan care requests Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations Maintain exceptional customer service for all callers, as indicated by call reviews and after call surveys   Input accurate data entry of sensitive information  Conduct status reviews, over the phone, and record reviews, to ensure service delivery of caregivers and compliance   Screen patients and caregivers for additional programs and benefits to enhance their lives Maintain reliable work schedules Display empathy, actively listening, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship    Address all questions or complaints, and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner    Follow up and engage with patients and caregivers via phone calls, SMS, and emails, in a professional manner   Serve as a key point-of-contact for enrolled caregivers such as for pay discrepancies, timesheet errors, direct deposit change, schedule change of caregivers, and more    De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution    Adhere to a revolving monthly client service and compliance standard    Effectively input and update the case file and account data within CRMs   Manage call dashboards and reporting to assist in managing assignments    Ideal Candidate Will Possess: Must be willing and able to travel to our Philadelphia, PA office, PA office 3 times a week - This is a full time in-office position  Previous experience in a Customer Service environment   At least 1 year of experience in high-volume inbound call center or contact center environment Experience with CRMs or Workforce Technology – Salesforce, Medflyt,