Job Opportunities API

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.   We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for a Caregiver Support Specialist   for our Caregiver Wellness team. This is a remote role, supporting the days of Monday through Friday and 9AM to 6PM Eastern Time.  Department & Position Overview: The Caregiver Support Specialist role focuses on enhancing the Caregiver’s experience by deconstructing complex benefits concepts into digestible pieces to ensure the comprehension of benefits, drive utilization, and improve caregiver satisfaction    The Caregiver Support Specialist role provides exceptional customer service while delivering benefits orientations and assisting with health plans, employment verifications, and more.  Every Day You Will Conduct individualized orientations for our Caregivers to educate them on benefits available to them, ensuring a clear understanding of options, enrollment processes, and maximizing their benefits.   Providing accrual status and processing sick time through Empeon and Medflyt, as needed   Complete employment verifications in a timely manner using Salesforce, Empeon and Knowledge Base to retrieve accurate information  Provide clear call summaries through detailed notes on Talk Desk with defined action items for follow up as needed   Work in FlexFacts portal to assist with reimbursements and allocating funds  Commuter Benefit forms  HRA deposits  Completed email cases assigned to you in Salesforce data base within 24 – 48 hours   Answering calls that come in on the shared line and must ensure we provided first contact resolution  Ability to navigate multiple platforms in a fast-paced environment   Demonstrate ability to navigate challenging conversations and address caller's concerns with empathy and compassion.  Consistently meet internal service level agreements and metrics   Ideal Candidate Will Possess: 1+ years of relevant experience in a similar position  Experience in high-volume inbound and outbound call environment   Proven track record of strong customer focus and adaptability in a high call volume environment  Effective written and verbal communication skills with the ability to engage with diverse audiences   A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.   Ability to multitask, set priorities, and manage time effectively   Technical proficiency with the ability to navigate through multiple systems; while maintaining attention to detail and data accuracy   Demonstrates fluency over all tools and resources specific to the role, with heavy reliance on Excel  Ability to embrace change and departmental growth in an evergreen environment  Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, whe