Job Opportunities API

Position Overview The Center Sales Director leads the daily operations of a European Wax Center location by driving team performance, financial results linked to sales, and the guest experience. This role is responsible for coaching, development, hiring, and all operational aspects of the center. As the highest on-site leadership role, the CSD ensures compliance with policies, maintains a high-performing team, and upholds EWC Growth’s values and service standards. Essential Functions Team Leadership & Development Hire, train, and retain high-performing associates Conduct regular coaching, feedback sessions, and performance evaluations Cultivate a positive work culture that promotes accountability and motivation Guest Experience Oversight Ensure consistent delivery of exceptional service by all associates Handle escalated guest issues and complaints with professionalism Support the front desk team and model service excellence Sales & Business Performance Drive retail sales, Wax Passes, and service bookings Monitor and achieve center KPIs and revenue goals Execute local marketing strategies and community engagement Administrative Operations Create associate schedules and manage labor budgets Maintain center compliance with training, licensing, and HR policies Oversee daily operations including timekeeping, payroll, and deposits Facility Management & Compliance Maintain a clean, safe, and organized center environment Ensure adherence to safety protocols and EWC standards Audit inventory and handle product orders and EFT/payment processes