Job Opportunities API

Remote, Philippines. Full-time.As a Client Concierge, you will play a critical role in ensuring consistency, quality, and accountability within the Client Experience (CX) Team, and across the organization. This individual serves as the central coordination point for client requests, ensuring every need is captured, routed, and followed through to resolution.Duties and Responsibilities:Client CoordinationServe as the first point of contact for client requests that lack a clear path or require navigation assistanceDirect client requests to the appropriate person or team with clear handoff communicationManage and own the Account Management board, ensuring accuracy and up-to-date status on all itemsFollow up with clients and internal stakeholders to ensure requests are resolved within SLAAdvisor & Principal Consultant SupportCapture, organize, and prioritize client requests requiring advisor or Principal Consultant involvementCoordinate and schedule meetings for Principal ConsultantsPrepare daily summaries of prior day's requests for Principal Consultant reviewAssist advisors with meeting preparation and client communicationsShield Principal Consultants from unorganized or unqualified requestsSales, Quotes & ProjectsAssist with creating, sending, and following up on quotes and sales orders, ensuring timely responses and approvalsMonitor open sales opportunities and escalate stalled items appropriatelyCoordinate follow-ups on active projects to ensure progress and client satisfactionAssist with reporting on account activity, open items, and pipeline statusProcurementManage procurement coordination for agreed-upon hardware and software replacement schedulesLiaise with the Purchasing team to ensure timely ordering and delivery aligned with client schedulesRequirementsMust-have Skills / Qualifications:2+ years of experience in a client-facing coordination, administrative, or account support roleExperience with PSA tools (e.g., ConnectWise, ServiceNow)Strong verbal and written English communication skillsHighly organized with the ability to manage multiple priorities simultaneouslyProactive, detail-oriented, and comfortable working in a fast-paced environmentProficient in Microsoft Office / Microsoft 365Nice-to-have / Advantageous Skills:Familiarity with technology concepts and MSP/IT environments preferred