Job Opportunities API

Job Title:  Client Delivery Lead  Job Location:  Atlanta, GA, United States (Onsite/Hybrid) Job Type:  Full-time, Permanent Hiring Timeline: Immediate Reporting Line:  Co-Founder & COO Travel Expectations:  Up to 20% travel, based on customer requirements. Existing Vacancy: Yes Application Deadline:  Open until Filled Salary Range: 100K – 125K USD per year (negotiable) About Fulfillment IQ (FIQ):  Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.  We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.  Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.  If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.  Role Overview: As FIQ continues to scale its delivery footprint with a strategic enterprise client, we're building a dedicated bridge between our India-based delivery team and the client's operations team. This role owns that connection end-to-end: running a proactive weekly cadence with the client, keeping task visibility clear across our India-based team members, and packaging completed work into regular, client-facing reporting that makes the value of our delivery visible and easy to track.  Mandate:  Take work off the client's primary contact's plate by acting as the dedicated collaboration/coordination point between the India-based FIQ delivery team and the client  Establish a proactive weekly cadence with the client's operations team, rather than waiting to be assigned individual tasks  Improve delivery visibility to the client by turning ticketing system data into regular, digestible reporting on what's been solved  Must Have:  5–8 years of program/project coordination experience in a client services environment.  Comfortable proactively driving a relationship with a client stakeholder (rather than waiting for tasks to be assigned)  Experience managing or coordinating across a distributed/offshore team  Based in or willing to be based in Atlanta, GA  Ability to create and maintain executive-level status reports and dashboards  Ability to coordinate activities across functional, technical, and support teams  Ability to monitor SLA adherence and manage escalations  Ability to drive onboarding coordination for new implementations and initiatives  Strong written and verbal communication skills  Strong stakeholder management and relationship-building skills  Nice to Have:  3PL or WMS industry background; prior exposure to Manhattan Scale; experience with ServiceNow or similar ticketing/reporting tools  Key Responsibilities:  Run a proactive weekly cadence call with the client's operations team  Pull and package ticketing system data into client-facing reports showing work completed  Coordinate across India-based FIQ team members on task assignment, delivery quality, and documentation  Escalate blockers or resourcing gaps to the account and delivery leadership  Act as the single point of accountability for India-team collaboration on this client account    What Success Looks Like in the First 90 Days:    30 Days:  Build a working relationship with the client's operations team and primary contact  Establish the weekly cadence call  Get up to speed on current open tickets/workstreams via the ticketing system    60 Day