Job Opportunities API

About the Company: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Who we are We drive sales of Mindbody software and ClassPass inventory, but that’s not all. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented.   About the right team member The Client Engagement Specialist is a SaaS sales expert with proven experience partnering with small businesses. This role is all about being a great communicator, project manager, and collaborator all while operating with a high-level sales acumen in an effort to save highly complex deals that are at risk of cancellation. This individual will work cross functionally with stakeholders across Sales, Onboarding, and CX to find the best solutions to retain these customers at Mindbody. The role you'll play Lead strategic retention conversations to save high-value accounts at risk of cancellation Collaborate with Onboarding, CX, Implementation, and Sales to deliver personalized solutions that stick Own the full lifecycle of customer re-engagement, from discovery to resolution and follow-through Translate product and industry knowledge into high-impact recommendations that reinforce value Manage interactions and outcomes in Salesforce, using data to spot trends and improve strategy Hit (and exceed) retention goals while staying calm, focused, and customer-centered under pressure Experience you bring 1–3 years in a SaaS retention or account management role with a proven track record of success Strong communicator and problem solver who can adapt fast and navigate tough conversations Confident discussing technical concepts like APIs or integrations with clarity Naturally data-driven, with solid forecasting and decision-making skills Skilled in cross-functional teamwork and keeping things moving without losing momentum Passion for fitness and wellness, or experience in the space, is a plus  Pay transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of our compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $51,000 to $60,000. The total compensation package for this position may also include performance bonus, stock, benefits and/or other applicable incentive compensation plans. Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email