Job Opportunities API

THE OPPORTUNITY Join the team that powers how Hinge Health comes to life for our clients and their members. As a Client Integration Associate, you’ll sit at the intersection of data operations and Customer Success, managing the file-based data connections and workflows that drive eligibility, marketing, reporting, and more. You’ll be part of the Client Delivery Team, owning end-to-end ingestion, transformation, and maintenance of our file feeds—delivering accurate, timely, and compliant data flows that reduce manual work, accelerate launches, and protect revenue. WHAT YOU’LL ACCOMPLISH IN YOUR FIRST 3 MONTHS, YOU WILL: - Learn Hinge Health’s integration architecture, file standards, and core systems for eligibility, marketing, and reporting. - Manage inbound file operations to ensure timely delivery, accurate processing, and data integrity, escalating issues as needed. - Maintain organized file systems and documentation, including tracking data providers, formats, delivery schedules, and file storage. IN YOUR FIRST 6 MONTHS, YOU WILL: - Identify, investigate, and resolve data and processing issues to maintain data integrity and meet client expectations. - Support partner system integrations to improve user experience, ensuring smooth operations and addressing technical concerns in collaboration with Engineering and other stakeholders. - Track and report on key performance metrics such as processing volumes, success rates, and system performance to identify opportunities for improvement. IN YOUR FIRST YEAR AND BEYOND, YOU WILL: - Partner cross-functionally (Customer Success, Growth/Operations, Revenue Operations, Data/Engineering) to shorten time from data arrival to readiness and raise overall data quality. - Manage outbound data-sharing processes with external partners to ensure accuracy, compliance, and timely delivery. - Help refine and automate integration workflows, leveraging AI tools and process improvements to reduce manual work and improve reliability over time. WHO YOU ARE - You’re operations-minded and detail-oriented, with a strong sense of ownership for data quality and reliability. - You’re tech-savvy and comfortable learning new tools and systems to keep complex data workflows running smoothly. - You’re a clear communicator who can coordinate vendors, partners, and internal teams across parallel launches and ongoing maintenance. - You collaborate effectively with Engineering teams and cross-functional partners to triage issues and ship fixes quickly. - You embody Hinge Health’s cultural values: you’re a learn-it-all who hustles to find creative solutions, acts with accountability, and leads at all levels by proactively driving alignment and outcomes. BASIC QUALIFICATIONS - Experience working on data integrations in an operational or customer-facing context (for example, secure file exchange, data normalization, APIs, scheduling/monitoring). - Tech-savvy with strong adaptability to work efficiently across various software systems and tools on a daily basis. - Practical familiarity with file-based workflows and operational hygiene: data mapping, managing configurations, validating test files, and documenting SOPs/runbooks. PREFERRED QUALIFICATIONS - Experience at a high-growth technology company. - Prior experience working with healthcare-related data feeds. - Familiarity with AI tools and workflows to streamline data operations, troubleshooting, and documentation. - Technical skills: comfortable working with large datasets and different file types; advanced Excel skills and basic SQL skills; experience with BI and data visualization tools. - Ability to collaborate with Engineering and cross-functional partners to diagnose issues, implement fixes, and improve systems over time. HINGE HEALTH HYBRID MODEL We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage t