Job Opportunities API

Main purpose of the job:  The Client Support Specialist provides exceptional phone and web-based support to clients, resolving technical queries, maintaining website content, and delivering outstanding customer service. Working closely with internal teams, the role focuses on building strong client relationships while ensuring clients maximise the value of our products and services. This is a hybrid role requiring a dedicated home office setup, with once a week attendance at our Westville office. Responsibilities Client Support:  Provide phone and web based contact with clients.  Proactively contact assigned clients to build client relationships.  Interact with clients and troubleshoot problems relating to their websites, stock, leads and additional products.  Update web content and ensure it is fresh, relevant to the dealer and that spelling and grammar are correct.  Assist with building and updating of websites.  Jivo Chat  Traffic Controller (Tasking) Phone Management  Pro-active calls made to the clients.  Attend to emails and replies  Provide training to staff and clients on in-house system  Smart Manager App Support  Administration - adding notices to system, logging of all activities as example for administration  Load OEM Banners on the 1st of every month.  Load Specials and Banners for clients.  Member updates, changes and loading of new member profiles.  Content Editing  Change Blogs  Collaboration with other teams  Proactive content updates to client websites  General:  Assist the Team Leader with any ad hoc requirements to ensure processes are streamlined and daily tasks are completed within their time frames.  Time Management: Update daily time sheets and manage time when working on tasks. ● Give fanatical attention to detail, when required.  Key focus: keep customers happy.  Uphold high levels of customer service.  Assist clients with stock and lead inquiries and action tasks to uphold high standards of customer service.  Build effective relationships with clients, suppliers and others outside the company, to further the achievement of business objectives.  Focus on high-quality standards, balanced with consistent achievement  Listen to the client’s needs and work to satisfy them Requirements Gr.12/School leaving certificate is a minimum requirement  Information Technology Qualification is essential  Basic HTML and CSS skills are essential Strong IT skills are required 5* Customer Service skills is a minimum requirement  Excellent command of written and spoken English  Show high attention to detail  Strong organisational skills  Teamwork and partnership  Show personal commitment to the role and the company  Dedicated to quality and client service  Ability to solve problems and get results  Self-management skills & ability to multi-task and manage stress effectively.  Interpersonal skills