Job Opportunities API

Atmosera is a Microsoft Partner specializing in cloud solutions, applications, data & AI, DevOps, and security. This Cloud Support Technician role is part of a talent pipeline for future hiring needs. The successful candidate will provide technical support and troubleshooting for clients' Azure cloud environments, monitor incidents, and deliver exceptional customer service. What You'll Do • Monitor, analyze, and resolve incidents for customer infrastructure running in Azure • Triage and disposition telemetry alerts and install, configure, and administer customer systems in Azure • Troubleshoot and resolve technical issues related to virtual servers and networks, escalating complex cases to Tier-2 and Tier-3 support • Perform regular reviews of systems, processes, and procedures, and document them to maintain the knowledge base • Communicate technical issues and solutions to clients in clear, business-friendly terms via email, ticketing system, and phone calls What You Need • Basic understanding of operating systems, including Windows and Linux • Familiarity with virtual servers and networking concepts • Previous experience in a help desk, service desk support, or systems administration role • Excellent verbal and written communication skills with ability to explain technical concepts to non-technical audiences • Currently possess Public Trust Clearance or willing to obtain it within the first 90 days of employment Nice to Have • Experience supporting virtual servers and troubleshooting network issues • Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment • Experience reviewing technical logs and triaging telemetry alerts • Strong desire to learn and master Azure cloud technologies