Job Opportunities API

Das International Rescue Committee (IRC) leistet Hilfe bei den schlimmsten humanitären Krisen weltweit und steht von Krieg und Krisen betroffenen Menschen zur Seite, um ihre Gesundheit, Schutz & Sicherheit, Bildung, ihre wirtschaftliche Situation und ihre Selbstbestimmung zu sichern und zu fördern. IRC wurde 1933 auf Initiative von Albert Einstein gegründet und ist eine der weltweit größten internationalen humanitären Nichtregierungsorganisationen (INGO). IRC ist in mehr als 40 Ländern und 29 US-Städten tätig und unterstützt Menschen dabei, zu überleben, die Kontrolle über ihre Zukunft zurückzugewinnen und ihre Communities zu stärken. Im Dienst der Menschlichkeit leisten IRC-Mitarbeitende einen nachhaltigen Beitrag, indem sie Millionen von Menschen Sicherheit, Würde und Hoffnung zurückgeben. Wenn Sie ein*e lösungsorientierte*r, leidenschaftliche*r Wegbereiter*in für Veränderung sind, kommen Sie zu uns, um das Leben von Millionen von Menschen weltweit positiv zu beeinflussen und gemeinsam eine bessere Zukunft zu gestalten. This position is represented by the OPEIU union and subject to the terms and conditions of a collective bargaining agreement. Job Overview: The Community Specialist plays a vital role in advancing equitable access to trusted information and community resources for immigrant and refugee communities through responsive, culturally informed, and trauma-informed support. The role serves as the frontline point of contact for community members accessing the trust-centered information hub. The Community Specialist responds to inquiries in multiple languages, offering accurate, trauma-informed information and connecting users virtually with verified community resources and accurate data. Likewise, the Community Specialist supports the program’s outreach efforts through regular community outreach events, supporting in the development and ongoing implementation of the program’s service map, and identifying and verifying community resources. This role emphasizes trust-building with immigrant and refugee communities, while upholding data privacy, maintaining low-barrier access to information, and ensuring accurate documentation of the necessary interactions. Major Responsibilities: User Inquires • Answer inbound calls, respond to social media and text inquiries, and provide information and community referrals using approved scripts and FAQs. • Deliver accurate, culturally and linguistically responsive information to users. • Ensure strict compliance with data protection policies. • Document service interactions in the Zendesk system for quality and reporting purposes (within approved limits). • Escalate complex cases or unclear questions to the Program Manager or technical advisors. Community Engagement • Conduct regular in-person outreach events at local nonprofit organizations, resource fairs, community-based initiatives and others. • Work with Program Manager and technical advisor to implement service map on program’s website using Zendesk platform. • Support in development and maintenance of vetting system for new community resources to ensure standardized review of each resource’s relevance, including multilingual support, trauma-informed approaches, and low cost services. • Identify new community resources to include in the program’s service map. • Support with regular follow up with existing community resources to confirm availability of services. Other • Provide feedback on recurring questions, gaps in resources, or needed updates to scripts/FAQs. • Participate in initial and ongoing training, including mock calls and refresher sessions. • Contribute to team learning and continuous improvement of the program. • Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child and Adult Safeguarding. • Support with content development as needed. • Other related duties as assigned. Key Working Relationships: Position Reports to:  Information and Referral Services Manager Position directly supervises:  None Other Internal and/or external contacts: WA-Immigrant.Info team (Manager, Content Coordinator, Specialists),   IRC Asylum & Protection Technical Unit, WAMASSP, other IRC WA teams, State Agencies and local stakeholders Job Requirements: Education: • High school diploma or equivalent required. • Associate or bachelor’s degree in social services, human services, communications, or related field preferred; equivalent lived or professional experience in immigrant/refugee community support, call center, or social services will be considered in place of formal education. Work Experience: • Two/Three years of related professional experience; preferably with a non-profit or social service organization. • At least one year of experience in case management or social service teams with asylum seekers and humanitarian migrants or refugees. • At least one year of experience in a communications, outreach, or educational/training environment preferred. Demonstrated Skills and Competencies: • Language proficiency in English and at least one additional language commonly spoken in Washington immigrant communities (Spanish, Ukrainian, Russian, Mandarin, Cantonese, Vietnamese, Korean, Arabic, or other Washington State refugee/immigrant language). • Strong interpersonal and communication skills ( both written and verbal), with the ability to build trust quickly. • Experience in community outreach, customer service, or human services preferred. • Ability to follow scripts while using good judgment when handling sensitive questions. • Demonstrated commitment to confidentiality and data privacy . • Comfort with using digital tools (Zendesk or similar ticketing/call systems). • Strong teamwork orientation: ability to take feedback and contribute to process improvement. • Cultural humility and sensitivity in working with refugee and immigrant populations. • Strategic, creative, problem solver capable of working well independently and as a part of a team. • Advanced computer proficiency with an emphasis on Microsoft Office applications and desktop publishing. (Word, PowerPoint, Excel, Teams, Outlook). Working Environment : • Remote office environment with required in-person outreach work This position is expected to end on June 30, 2027. Compensation: (Pay Rate: $28-$29.50/hr). Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. IRC und IRC-Mitarbeitende sind verpflichtet, sich an die Werte und Prinzipien der IRC Way-Standards zu halten. Dieser Verhaltenskodex basiert auf den Grundwerten: Integrität, Einsatz, Verantwortung und Gleichberechtigung. Cookies: https://careers.rescue.org/us/en/cookiesettings US-Benefits: Wir bieten ein umfassendes und äußerst wettbewerbsfähiges Paket an Leistungen und Benefits. In den USA umfasst dieses: 10 Krankentage, 10 US-Feiertage, 20-25 bezahlte Urlaubstage – je nach Position und Betriebszugehörigkeit, Krankenversicherung ab 143 USD pro Monat, Zahnversicherung ab 6,50 USD pro Monat und Sehhilfenversorgung   ab 5 USD pro Monat, FSA für Gesundheits- und Pendlerkosten, einen 403b-Altersvorsorgeplan mit sofortiger Unverfallbarkeit, Invaliditäts- und Lebensversicherung, sowie ein Unterstützungsprogramm, das unseren Mitarbeitenden und ihren Familien in Krisenzeiten und bei psychischen Problemen Beratung und Betreuung bietet. IRC setzt sich als Arbeitgeber für Chancengleichheit ein. Wir bewerten alle eingehenden Bewerbungen von Personen auf der Basis relevanter Erfahrungen – ungeachtet von Herkunft, Religion, Geschlecht, sexueller Orientierung, Behinderungen, Alter oder anderer durch geltendes Recht geschützter Merkmale.