Job Opportunities API

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are At Justworks, we’re on a mission to support and empower small and medium-sized businesses by providing a simple and friendly platform, expert support, and access to vital benefits. We believe that great design is at the heart of this mission and we’re looking for a curious, empathetic, and passionate Content Designer to join our Experience Design Team. This is an exciting opportunity to craft content that is not only engaging and effective but also integral to the overall user experience. As a Content Designer, you will work closely with cross-functional partners to design and deliver the Justworks experience. You care deeply about creating knowledge that people can trust. You're energized by organizing information, improving documentation, and making it easier for others to find the answers they need. You enjoy bringing order to complexity. Whether you're improving an article, identifying duplicate content, refining metadata, or helping subject matter experts write clearer documentation, you're always looking for ways to make a knowledge base healthier and easier to maintain. You understand that great knowledge doesn't happen by accident. It requires thoughtful structure, strong editorial practices, and ongoing stewardship. You're comfortable collaborating with contributors across the business, coaching them through content creation, and helping improve the systems and processes that support high-quality documentation. Your Success Profile What You Will Work On Maintain and improve the health of our internal knowledge base by identifying outdated, duplicate, or incomplete content Identify opportunities for improvements to our knowledge system and design features that enable our stakeholders to do their best work Partner with subject matter experts and contributors to create, edit, and publish high-quality documentation Support content operations by coordinating reviews, managing publishing workflows, and improving contributor experiences Apply content standards, templates, metadata, and taxonomy to improve consistency and discoverability Monitor the quality and organization of knowledge content, proactively recommending improvements Help develop and refine reusable content structures, authoring templates, and documentation patterns Support governance efforts by helping ensure knowledge remains accurate, current, and aligned with organizational standards Use data, feedback, and content audits to identify opportunities for continuous improvement Collaborate with designers, product managers, engineers, researchers, and operations teams to improve how knowledge supports the business How You Will Do Your Work As a Content Designer, how results are achieved is just as important as the outcomes themselves. Success in this role is anchored in the following competencies: Content stewardship — You take ownership of content quality and proactively improve the health of the knowledge base over time. Organization and attention to detai l — You enjoy organizing c