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Description The Content Management Team Lead is responsible for leading and developing Digitain’s product knowledge ecosystem, with a primary focus on  technical product documentation, user manuals, and operational guides  rather than marketing content. The role ensures that all product-related manuals, usage instructions, release notes, and operational documentation are accurate, structured, up-to-date, and easily accessible through a centralized knowledgebase system. This position is focused on building a scalable documentation framework that supports product usability, operational clarity, and internal/external stakeholder understanding of how products function and are used. Working closely with Product Development, IT, and other cross-functional teams, the role ensures that all product documentation reflects actual system behavior and changes, especially during releases and hot-fixes. Responsibilities • Develop and implement a structured, AI-enabled strategy for product documentation and knowledgebase management • Own and standardize  product manuals, user guides, and operational documentation • Ensure all documentation reflects real product functionality • Design and improve documentation workflows, version control, and update processes • Automate documentation and release note generation with IT and Product teams • Manage Release and Hot-Fix technical documentation processes • Maintain and improve a centralized, structured, and searchable knowledgebase • Coordinate timely updates of manuals with Product Development teams • Oversee translation and localization of technical documentation • Analyze usage data and improve documentation accessibility and quality • Define and enforce documentation standards, templates, and governance rules • Monitor KPIs and prepare regular reports on documentation performance • Lead continuous improvement initiatives for knowledge management processes • Plan tasks, prioritize workload, and ensure quality and deadlines are met • Conduct team alignment meetings and support cross-functional coordination Requirements • Master’s degree in Philology, Linguistics, Journalism, International Relations, Marketing, Management, or related fields • 4+ years of professional experience, including at least 2 years in a managerial role • Strong understanding of  technical documentation, product manuals, or knowledgebase systems • Experience working with structured documentation and cross-functional product teams • Languages: Armenian, English, Russian (mandatory) • Proficiency in MS Office, Jira, and WordPress • Experience with documentation systems, knowledge management tools, or CMS platforms is an advantage • Strong leadership, communication, and organizational skills • Ability to manage multiple priorities and ensure accuracy under tight deadlines • Strong analytical thinking and attention to detail • High adaptability to evolving product and technical environments • Initiative-driven mindset with problem-solving and continuous improvement focus