Job Opportunities API

Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you! At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other. Roles and Rsponsibilities User Support: - Tickets, access issues, troubleshooting involving Copilot related tickets such as, prompt issues, access problems, unexpected responses Permission and data access restriction Users reported issues logged into the different account/tenant Policy restrictions issues reported M365 Copilot apps is missing (Teams, Outlook. Work, Excel, PowerPoint) etc., Issues in prompt in Copilot dialog box - It's not responding or taking too long Access Issues - Unable to access copilot chat in teams. Access Issues - Unable to access copilot chat in Outlook Access Issues - Unable to access Copilot web. Access Issues - Copilot.microsoft.com page is not loading in the browser (Microsoft Edge, Chrome, Safari, Opera, Firefox) etc., Product bugs identified in any of M365 Apps Unable to access files/data from the SharePoint though have access. Work with channel partner (Microsoft), for the product bugs, work arounds, etc., Maintain Copilot known issues trackers and updated regularly. Maintain FAQs, on adoption general information, features updates etc., Copilot works on home internet, but fail to connect in corporate network Copilot is missing only for a subset of devices – Channel/old builds/Update rings Copilot works for the first time then fails after logoff. – VDI issues Copilot side panel is blank in web view. Endpoint security controls blocking web experiences Teams Copilot (Meeting/Chat/Channels) – Issues due to transcription dependencies, permissions Copilot missing in Teams only – Teams policy blockage Copilot slow or errors on large workbooks/datasets – Workbook size, model, etc., Works in user mailbox, but fails in shared/delegated mailbox Copilot references wrong sections/slides, stale templates - Stale templates/duplicates – version control Identity & Licensing - License assignment, role-based access Assign / revoke Copilot licenses Monitor license utilization/consumption/Unused license Support onboarding/offboarding scenarios, Validate the Entra ID role, group membership etc., Enablement Provide prompt coaching, Best practices, Check for the Issues raised for not getting the desired output for the prompts. Copilot Use cases - Newly identified. Support Champions with the new features & development in the adoption. Support for the Power Users. Record the user-experience and feedback with regular intervals. Address any adoption blockers identified. Knowledge Management Update the internal Copilot knowledge base, Frequent asked questions (FAQs), Capture known issues with docs, Training content, Governance updates etc., Qualifications Bachelor’s degree in Computer Science or related field Experience in a 24x7 managed services hosted service company, or Network Operations Center environment Experience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management 1-3 years of experience supporting M365 environments in a Managed Service Provider (MSP) environment Experienc