Job Opportunities API

Publication date : Jul 06, 2026, 12:00AM Contract duration : Orange Business is here! About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. About the role Missions principales : • Assure le recouvrement sur des grands clients d’Orange Business France. • Relancer les clients par téléphone, courriel ou courrier tout en préservant la relation commerciale. • Négocier des plans de paiement • Vérifier la conformité des dossiers de créances • Suivre et mettre à jour la base de données clients • Collaborer avec les services commerciaux et juridiques • Alerter à bon escient en cas de difficultés / blocage. • Assure le suivi des dossiers en difficultés financière. • Connaît les étapes de la procédure collective. • Veille à l’intégrité des comptes clients. • Suit le traitement des réclamations de son portefeuille. • Effectue des actions proactives de relance clients. • Peut intervenir auprès d’un client pour obtenir un paiement anticipé. • Contribue à l’amélioration constante de la qualité de service. • Assure un point régulier des dossiers avec son équipe de compte (Account Billing Manager, Customer Contract Manager). • Proposer et animer des points clients pour échanger sur les impayés. • Contribue aux actions et projets transverses About you Compétences requises • Bonne maîtrise des techniques de recouvrement (négociation, persuasion, argumentation, questionnement) • Excellentes compétences en communication • Rigueur et organisation • Faire preuve de diplomatie en toute circonstance. • Avoir un bon esprit d’analyse et de synthèse. • Avoir l’esprit d’équipe. • Avoir un bon sens de l’écoute active. • Capacité à négocier et à gérer les situations conflictuelles • Connaissance des outils informatiques (MS Office) • Une connaissance du domaine de la facturation, recouvrement ou lettrage serait un plus. You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills. What we offer • Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world. • Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working). • Professional Development: training programs and upskilling/re-skilling opportunities. • Career Growth: Internal growth and mobility opportunities within Orange. • Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events. • Reward Programs: Employee Referral Program, Change Maker Awards. Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs. At Orange, only your skills matter. Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation. Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.