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Customer Experience Advisor - Technical Care

Rightmove Careers
CompanyRightmove Careers
CategoryCustomer Support
LocationMilton Keynes
RemoteOn-site (inferred)
EmploymentNot stated
LevelNot stated
SalaryNot stated by the employer
Posted7 Aug 2026
Last verified13 Aug 2026
SourceEmployer ATS (greenhouse)
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Description
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen. We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market. Customer Technical Care - 6 month FTC Location: Milton Keynes (Hybrid working, 2 days per week in the office. Tues/Weds) Team: Customer Experience Reports to: Customer Experience Team Leader About the Role As a Data Feed Project Specialist, you will be part of a team responsible for ensuring the quality, accuracy and timely delivery of property data into Rightmove. Our customers are at the heart of everything we do, and the quality of the data they provide directly impacts their success on our platform. You will play a key role in delivering data feed onboarding, migration and implementation projects across Rightmove's customer base. Working with estate agents, developers, software providers and internal teams, you will manage the setup, testing, validation and launch of property data feeds, ensuring accurate and timely delivery. You'll investigate technical issues, coordinate stakeholders and drive successful project outcomes, helping customers maximise the value of their integration with Rightmove. This 6-month fixed-term role is ideal for someone with experience in technical implementations, data analysis, integrations or project delivery who enjoys problem-solving and working in a fast-paced environment What you’ll be doing Delivering data feed onboarding, migration and implementation projects for estate agents, developers and software partners. Managing the end-to-end setup, testing, validation and launch of property data feeds into Rightmove. Working closely with customers, software providers and internal technical teams to ensure successful and timely project delivery. Investigating and resolving data feed, integration and data quality issues that could impact project delivery. Validating feed configurations and property data to ensure accuracy, completeness and compliance with required standards. Managing project milestones, tracking progress and providing regular updates to stakeholders throughout the implementation lifecycle. Acting as the primary point of contact for project-related queries, ensuring customers and partners remain informed and engaged. Collaborating with Product, Technology and Customer teams to remove delivery blockers and drive successful project outcomes. Maintaining accurate project documentation, implementation records and testing results. Identifying opportunities to streamline onboarding processes, improve data quality and increase implementation efficiency. Who you are Great problem solver! You need to be curious about what is happening when things go wrong and seek to get to the bottom of it. Excellent questioning and listening techniques. You'll work with customers, software providers and internal stakeholders from a wide range of backgrounds. Comfortable working with data and technical systems, with a strong analytical mindset. Able to communicate effectively via different methods and to different audiences. Growth mindset. Things change quickly and o