Job Opportunities API

About MealSuite  MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We're a fast-growing team working on meaningful problems that directly impact patient and resident care.  About the Role  We are seeking a Customer Experience Lead (Australia) to establish and lead our customer experience presence in a new market. As our first CX team member in Australia, you will act as a true generalist across support, implementation, and customer success—owning the full customer lifecycle from onboarding through long-term relationship management.  This role is critical to our expansion into Australia, serving as the bridge between our global CX strategy and local customer needs. You will support customers directly, deliver implementations, drive retention and growth, and represent the voice of the market internally. This is a high-ownership, builder-style role ideal for someone who thrives in ambiguity and enjoys creating structure where none exists.  What You'll Do  Serve as the primary point of contact for Australian customers, managing support inquiries across email, chat, and video while maintaining strong CSAT and response times  Lead end-to-end implementations, including project scoping, configuration guidance, onboarding, and go-live readiness  Own customer success outcomes by managing account health, driving product adoption, and ensuring retention across your portfolio  Build strong relationships with customer stakeholders through regular check-ins and business reviews, identifying risks and growth opportunities  Partner with global CX, Product, and Engineering teams to troubleshoot issues, escalate trends, and improve overall experience  Adapt global playbooks for the Australian market and document new processes to support scale  Represent the voice of Australian customers internally, advocating for market-specific needs and influencing product and CX strategy  Help define and build the future CX team structure in Australia as the business grows  What You Bring   3–6+ years of experience in customer-facing roles across at least two of: support, customer success, or implementation  Proven ability to manage a portfolio of customers, including onboarding, adoption, and retention outcomes  Experience working in B2B SaaS environments and familiarity with customer lifecycle management  Strong problem-solving skills with the ability to troubleshoot technical issues and coordinate cross-functional solutions  Experience working with tools such as Salesforce, Zendesk, or similar CX/CRM platforms  Demonstrated ability to operate independently in ambiguous, fast-paced environments  Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders  Experience working across time zones and collaborating with distributed teams  Bonus: experience in healthcare, senior living, or adjacent industries; experience in a market-launch or “team of one” environment  Why You'll Love Working Here  Unlimited paid time off – we trust our employees to create balance  Retirement savings support – RRSP/401(k) matching at 100% up to 3%  Health benefits – medical, dental, vision, life & disability insurance, and paid parental leave starting day one  Hybrid flexibility – balance in-person collaboration with remote work  Work-life balance – 90%+ of employees feel supported by their leaders  Employee Share Ownership Plan (ESOP) – share in MealSuite’s growth  Career development opportunities – we support your long-term goals