Job Opportunities API

Who we are We are a global wealth-tech company powering the next generation of trading. We deliver cutting-edge centralised trading solutions and robust B2B financial infrastructure. Our proprietary trading platform offers clients seamless access to stocks, ETFs, bonds, futures, options, swaps, funds, and currency pairs- all within a single, multi-currency account. We believe in the boundless flow of capital and information. Whilst developing EXANTE, we saw technology as a means to improve global connectivity of the financial services industry. Over the years, we have earned a reputation for providing superior service and for getting the results our clients and customers want.  Most importantly, people have come to know us for our technological insights and focus on privacy. Our inspiration stems from the talent and ambition of our clients. We are offering an ecosystem of financial products and services that would provide the most tailored assistance to traders.    Our culture Everything at EXANTE starts with our people. We bring together 600+ minds from 65 nationalities across 70 locations. We place trust in our team with real autonomy - the freedom to drive change across products, processes and everything in between. That trust fuels innovation, and the demands of the markets build resilience; we adapt, push forward, and we look after each other while we do it.  That freedom is matched by real investment in growth: we back our people with ongoing learning, hands-on development and the kind of stretch opportunities that turn good careers into great ones. Here, progression isn’t something you wait for - it’s something you’re actively supported to pursue.  About The Role As Exante’s Customer Experience Manager, you’ll be at the heart of our commitment to customer-centricity. You will proactively champion service excellence across all teams, act as the voice of the customer, and spearhead initiatives that elevate satisfaction and loyalty.   Reporting Line -   Marketing Director Worksite : Remote   Responsibilities Represent the customer voice Bring the customer into internal discussions. Collaborate with teams to prioritise and deliver projects that solve real customer problems. Connect with stakeholders across the business to turn insights into action. Track and boost satisfaction Build a framework to track satisfaction metrics. Talk to clients directly (phone, online, face-to-face) to gather feedback. Analyse feedback to spot trends, fix issues, and drive satisfaction higher. Build a customer-first culture Lead initiatives that put the customer at the centre of how we work. Challenge the status quo and keep teams accountable for service quality. Own escalations and resolution Act as the main escalation point for our key clients. Analyse root causes, define corrective actions, and coordinate the steps needed to resolve complex cases. Monitor market trends Monitor market trends and competitor practices to stay ahead. Recommend specific improvements to make our experience better. Manage customer welfare Own our welfare processes. Identify vulnerable clients and ensure regional teams have the support measures they need. Improve key touchpoints Work with teams to refine critical interactions: registration, funding, withdrawals, and reporting. Qualifications Leadership and collaboration You influence teams and deliver results in a complex organisation. You build strong relationships and manage stakeholders effectively. Customer focus You understand how to build customer-first processes and frameworks. Commercial mindset You have a track record of driving results in competitive, regulated financial markets. Analytical and decisive You use data to make decisions and measure your impact. Communication