Job Opportunities API

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Position Purpose: • Provide support to the Maritime Logistics Manager to drive business growth, efficiency, and overall profitability. • Deliver exceptional service standards to customers to maximize client satisfaction and retention. • Proactively identify and capitalize on sales opportunities to increase top-line revenue for the ML division. • Maintain high accuracy and timeliness in handling all import/export shipping documentation and operational problem-solving. • Continuously develop maritime logistics knowledge, skills, and industry expertise. Interrelations: • Direct Report: Maritime Logistics Manager • Team: Maritime Logistics Team • Key Stakeholders: Clients, Shipping Lines, Freight Forwarders, Logistics Providers, Internal Operations, Transport Companies, Customs Brokers, and Overseas Agents. Formal Authority: • Authorized to execute operational and administrative duties within the established guidelines, instructions, and policies set for the position. Main Responsibilities: Operational & Customer Service • Handle end-to-end import and export documentation and related operational reports accurately and timely • Process bookings, issue booking confirmations, maintain accurate records, and manage schedules effectively. • Actively monitor shipment progress and provide regular, timely status updates to all relevant parties. • Act as the primary point of contact for inquiries, ensuring prompt, professional, and high-quality service. • Adhere strictly to Standard Operating Procedures (SOPs), company policies, and quality standards to deliver continuous value to customers. Commercial & Sales Support • Assist the Maritime Logistics Manager in tracking sales activities to drive business growth and achieve targets. • Coordinate with customers regarding freight inquiries, follow up on sales leads, and assist in securing new business opportunities. • Assist in building and maintaining positive relationships with carriers and suppliers to support space allocations and smooth booking arrangements. • Compile, prepare, and submit sales reports, marketing data, and operational concerns to managers Billing & Financial Administration • Prepare invoices, monitor billing expenses, and send them promptly to customers. • Follow up on outstanding payments against issued invoices to ensure timely collection. • Close job files accurately and ensure timely billing to customers, overseas agents, and vendors. Quality, Health, Safety, and Environment (HSE) • Participate actively in workplace risk assessments and help foster a proactive safety culture. • Complete required Health, Safety, and Environment (HSE) training and maintain necessary certifications. • Follow safe working procedures and utilize Personal Protective Equipment (PPE) when required. • Inspect equipment and work areas regularly to identify and eliminate potential hazards. • Report all accidents, incidents, near-misses, injuries, and safety non-compliance issues according to internal procedures. Qualifications & Requirements: • Experience: 0–3 years of experience in Logistics Service Providers, Freight Forwarding or Shipping Line • Fresh graduates are welcome to apply. • Education: Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, or a related field. • Language Skills: Fair to good command of spoken and written English. • Strong customer service mindset with excellent interpersonal and communication skills. • Proactive, highly organized, detail-oriented, and responsible. • Positive attitude with a willingness to learn and adapt to new challenges. • Strong coordination skills with the ability to work effectively under pressure and meet tight deadlines. • Excellent team player capable of collaborating across multiple departments and external partners. • Core Values Alignment: Demonstrates Accountability, Bravery, Curiosity, and Sustainability. What we offer: • Competitive base salary and annual leave • Provident Fund • Group Health and Accident Insurance • Annual Health Check-up • Hybrid work arrangement ( 4 days on-site, 1 day work-from-home), subject to manager approval. WPS