Job Opportunities API

We are an online business in the luxury gift market. 80% of our revenue comes from export. Vos missions The job will consist of : • Corresponding with zChocolat clients via email and phone • Taking orders over the phone • Dealing with complaints, DHL online delivery tracking, customs problems etc • Responding to comments left by clients online (Facebook, Trustpilot…) • Update client information on the site where necessary • Assisting other departments (Customer Service and Logistics) during peak seasons Vos compétences Respect the Z values : the client must be 100% satisfied. Adaptability, implication, reactivity, stress management. An appreciation of group work, knowing how to manage stress and urgency during peak season. Understanding of online tools and the internet Customer service at Z receives few genuine contentious complaints but for each a number of emails or calls are required to guide the client through the specifics of their order and their delivery tracking. 90% of genuine disputes are linked to the delivery and customs. Therefore we are in contact with DHL customer service. Avantages 673 Euros per month