Job Opportunities API

Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us! Customer Service Product Operations Specialist ((m/f/d) Stellen-ID: 22406 Standort: Leinfelden-Echterdingen We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application. Your tasks: • Manage the day-to-day operations of customer service products throughout theirlifecycle, ensuring smooth execution across all European markets • Work closely with the Service Operations and Warranty teams to align operationalrequirements, define business needs, and ensure customer service products and claimsprocesses are effectively implemented and continuously improved • Create, maintain, and continuously improve claims policies, reimbursement procedures,and operational guidelines to ensure consistency and compliance • Monitor product performance through KPIs, identify operational issues, and drivecorrective actions • Act as the key operational contact for internal stakeholders, markets, retailers, andexternal service providers regarding customer service products and claims processes • Prepare operational reports, process documentation, training materials, and user manualsto support product execution and market readiness • Provide operational support and guidance to markets and retailers, ensuring consistentapplication of customer service products and claims procedures Your profile: • You have a degree in business administration, engineering, automotive management, or acomparable qualification • You have 1–3 years of experience in customer service operations, aftersales, productoperations or warranty preferably within the automotive industry. • Good understanding of customer service processes, claims handling, reimbursementprocedures, and operational workflows • Experience working with customer service systems, warranty or claims managementplatforms, and cross-functional IT projects is considered an advantageFamiliarity with AI-powered productivity tools and their application in operationalprocesses is considered a plus • Excellent English communication skills. Additional European languages or Mandarin areconsidered an advantage You can expect ... • Experience in exciting and international projects • Continuous salary development • Da Vinci Corporate Benefits • On-the-job training and language courses • Appreciation, motivation and commitment Kontaktdaten für Stellenanzeige Frau Anja Schoser Da Vinci Engineering GmbH Hauptstätter Straße 149 70178 Stuttgart +49 711 72240 138 [email protected]