Job Opportunities API

The role Provide   a high level   of Customer Service to all Brompton customers by using a wide variety of channels to resolve their enquiries as well as increasing the customer base by driving sales conversions. This is a full-time position based in Greenford, London with occasional working on weekends and evenings. Our aim is nothing less than to deliver first class customer service, to match the world class products that we manufacture and sell around the globe . Main duties • Provide global support through a wide variety of channels such as live chat, email, video   chat   and phone. • Resolve customer enquiries within Brompton’s brand values and within the expected KPIs. • Drive conversions through engagement of customers, suggestive selling, and sharing product knowledge . • Proactively spotting patterns in the frustrations of the customers, seeing where we can change our processes or product to increase customer satisfaction. • Proactively reach customers to ensure that the customer journey is successfully completed. • Amplify the voice of the customer by escalating customer feedback and ideas for improvement. • Provide updates to team   on weekly meetings   as well as   weekly and monthly reports when necessary. • Attend weekly departmental meetings and factory training sessions when   required . • Work with other departments to ensure consistent customer service levels across the company . Skills and Experience • At least   1-year   experience   in a similar role   or in bike industry • Able to sell to customer   needs   and meet sales targets • Able to analyse data and create relevant reports when   required • Technical knowledge about Brompton is   required • Familiar with a customer   service platform   such as   Salesforce   is desirable but not essential • Be a self-starter who can work unsupervised to   high standards   and with meticulous   detail. • Professional communication and people skills with a genuine desire to provide excellent customer service • Strong written and verbal communication; eloquent,   empathetic,   and   audience appropriate • A team player who will contribute to the continuous improvement of the department and company • An understanding of Brompton’s ethos and how this has shaped its brand   values. • Able   to work   some   weekends , early   morning,   or evenings . • Able to work remotely   if   required – access to reliable internet connection   required . • Interest in cycling , outdoors activities or other sports . • Knowing another European language would be a plus, but not mandatory.