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The Company The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022. Imerys delivers high-value-added, functional solutions to a great number of sectors, from processing industries to consumer goods. The Group draws on its understanding of applications, technological knowledge and expertise in material science to deliver solutions by beneficiating its mineral resources, synthetic minerals and formulations. Imerys’ solutions contribute essential properties to customers’ products and their performance, including heat resistance, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and water repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes. If you want to grow your skills and develop your career, find out more at  www.imerys.com Die Position Customer Service Specialist Zusammenfassung der angebotenen Stelle Position Title Customer Service Representative EEO Code/Description Department/Location Supply Chain—Niagara Falls, NY Fused Minerals Reports to (Job Title) Sales Manager Direct Reports (Job Title) None Salary Range: $50,000 - $60,000 annually Job  Scope Provides support to the Customer Service function at Niagara Falls, NY Fused Minerals site. Job Summary •The position performs clerical functions to support the sales team and the logistics network including but not limited to Sales Order entry, Bills of Ladings, and Packing Slips. •This position works closely with the production and warehouse team to ensure manufacturing and imports meet customers' required delivery needs. Key Tasks and Responsibilities •Routine customer service related clerical functions. •Telephone and email  assistance with customers and others. •Manages the Order to shipment process for a portfolio of customers •Breaks down Bills of Ladings from shipments and matches them with order acknowledgments •Initiates resolution of customer complaints •Performs price verification •Assists the team Manager with weekly KPI reports. •Work on day to day Logistics activity (outbound, traffic flow, reservation of shipments against items, chartering through customers’ TMS, appointments, quotes request to carriers, documentation for warehouse). Skills and Attributes Requirements Education, background, level of experience: • Confidence, tact, patience, and diplomacy while dealing with problems. • Ability to complete  multiple tasks and demands. • Problem resolution and analytical skills. • Ability to follow prescribed steps in a process with little supervision • Strong computer skills including Google and Microsoft Office Suite, SAP experience a plus. • Above average communication skills required to interact with customers. Education/Experience Requirements • High School Diploma; college degree or technical school diploma preferred. • 3 plus years customer service, warehousing & Logistics experience. • Prior experience in the Abrasive Market is a plus. Environment • Physical requirements are those of a standard office. • Some travel may be required for the purpose of meeting with customers or the rest of the US Supply Chain network. Art der Position Vollzeit und unbefristet I n der unten angegebenen Mailbox werden nur technische Anfragen bearbeitet: recruiting.support@ imerys.com Bitte senden Sie keine Lebensläufe und Bewerbungsunterlagen zur unten stehenden E-Mail. Dieses können nicht weiter bearbeitet werden. Um einen fairen Bewerbungsprozess und das einhalten der rechtlichen Richtlinien zu gewährleisten, werden nur Bewerbungen berücksichtigt, die über den online Bewerbungsprozess übermittelt wurden.