Job Opportunities API

About EROAD A career with EROAD offers the unique opportunity to work in a fast-growing   organisation   that is at the forefront of intelligent transport solutions - enhancing road safety, improving productivity, and reducing environmental impact. EROAD’s mission is to deliver intelligence you can trust, for a better world tomorrow . We’re   looking for a Micro Customer Success Manager to support a portfolio of small business customers, ensuring they get real value from our products and services. About the Role In this role you   you’ll   m anage a portfolio of customers within the <$40k ARR segment , s upport ing   onboarding, engagement, and long-term customer value . You'll   also d rive retention through renewals, upgrades, and add-on sales   and d eliver proactive, scalable customer support . In this role you will: • Manage a portfolio of small business customers to drive satisfaction and retention • Guide customers on the best EROAD products based on their needs • Support onboarding through training and resources • Process upgrades, renewals, and add-ons accurately • Respond to customer queries within SLA and resolve issues end-to-end • Maintain   accurate   CRM records of customer interactions • Ensure follow-up and closed feedback loops • Identify   and support process improvements • Collaborate with the wider Customer Success team What   you’ll   bring To be successful in this role, you need to be passionate   about   delivering outstanding servi ce   and thrive in a collaborative team environment. • 2+   years experience   in a customer-facing or support role • Able to manage multiple priorities in a fast-paced environment • Strong communication   skills with a customer-first mindset • Highly   organised   and detail-oriented • Adaptable, curious, and eager to learn • Experience with CRM or SaaS products (desirable) Why   you’ll   love working at EROAD EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012,   we’re   represented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA. At EROAD, we value diversity and are proud to be a multicultural   organisation . We invest in our people through employee recognition programs, EAP offerings, and continuous learning opportunities. Our people are at the heart of everything we do - we foster a culture of innovation, collaboration, and belonging where you can bring your ideas to life. Join EROAD and be part of a purpose-driven   organisation   that’s   shaping the future of connected transport   - we   can’t   wait to hear from you.