Job Opportunities API

Proudly voted a Great Place to Work®, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies. We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big! Meet the team! The main aim of our Sales team is to drive revenue while acting as trusted consultants to our customers. Our team is made up of experts in account management, business development, and customer service. We work closely with other departments to ensure our products and services meet the needs of our customers. If you have a track record of success in sales, enjoy building relationships, and have a passion for helping others, we want you on our team. As a Customer Success Executive, you will be responsible for ensuring our clients have the best experience possible throughout their journey with Unifonic. You will serve as the main point of contact for customers, building strong, long-lasting relationships while understanding their business needs and helping them maximize the value of our solutions. At Unifonic, our dynamic and energetic Customer Success team works closely with clients to drive adoption, deliver exceptional service, and support them in achieving their business goals. If you're passionate about customer success, enjoy solving problems, and thrive in a fast-paced, ever-evolving environment, you'll fit right in. Help us shape the future of communication by: Building strong, trusted relationships with assigned customers, serving as their day-to-day point of contact and helping them get consistent value from Unifonic's platform throughout their lifecycle. Supporting customers and internal teams (Sales, Partners, Solution Consultants) in preparing Customer Success touchpoints, including QBRs, adoption reviews, and check-ins. Developing working knowledge of Unifonic's products, including messaging channels and conversational AI tools to help customers use the features most relevant to their needs. Driving early and sustained product adoption by proactively engaging customers, sharing best practices, and guiding them through onboarding and key milestones. Supporting adoption plans for accounts in your portfolio, with a focus on AI-powered features and successful rollout of purchased packages. Monitoring account health, flagging churn or risk signals early, and working with the account team to resolve issues and implement retention strategies. Spotting expansion and upsell opportunities within your portfolio, particularly around Unifonic's AI products, and looping in Sales where relevant. Staying current on trends in customer engagement, conversational AI, and CX automation, and sharing useful insights with customers and the wider Solutions team. Representing the Voice of the Customer internally, feeding back input that helps improve Unifonic's products and processes. What you’ll bring: +2 years of experience in a customer-facing role such as customer success, account management, customer support, or client services. Experience with SaaS, CPaaS, or other tech/consumption-based products is a plus. Basic understanding of SaaS business models and genuine interest in learning how enterprise customers derive value from technology platforms. Ability to build rapport and trust with customer stakeholders, including day-to-day users and team leads. Comfortable working with, or eager to learn, Success Plans and success metrics to track customer outcomes. Strong communication skills, both