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Customer Success Manager

Bubble
CompanyBubble
CategoryCustomer Support
LocationNew York City
RemoteHybrid
EmploymentNot stated
LevelManager
SalaryUSD 85k–115k
Posted30 Jun 2026
Last verified30 Jul 2026
SourceEmployer career page (ashby)
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Description
We built Bubble with a clear mission: to empower everyone to create software. Our AI visual development platform lets anyone, from first-time entrepreneurs to enterprise teams, take an idea from prompt to fully-functional, scalable app across web, iOS, and Android. With over 6 million users in more than 100 countries, Bubble is breaking down the barriers to entrepreneurship and innovation worldwide. Our Product Bubble is the only fully visual AI app builder that lets you vibe code without the code to go beyond prototypes and launch real apps to real users. Chat with AI when you want speed, edit directly when you want control. Bubble's visual editor lets you fine-tune any detail, from the design to privacy rules and programming logic, so you're never stuck, even if AI hits its limits. Everything you need comes built in: a unified web and native mobile editor, enterprise-grade hosting, security, database management, and automatic scaling that grows with your business. You can build just about anything https://bubble.io/app-gallery on Bubble, and our community is living proof. Mailead https://bubble.io/showcase/mailead grew a $10K investment into a $2M valuation, and Faceless.video http://Faceless.video went from zero to $1M+ ARR in under a year. People aren't just launching products on Bubble, they're building real businesses. See how Bubble builders are shipping apps that change industries, solve problems, and shape the future here: Inspiring builders, breakthrough apps https://bubble.io/customers. Why Join Bubble Now? The rise of AI-generated software has validated everything Bubble has been building toward for over a decade. But pure AI-generated code is fragile, hard to debug, and rarely production-ready. Bubble bridges that gap, combining the speed of AI with a structured visual platform that produces stable, scalable, secure software. The people who join Bubble right now will help define what that means for millions of builders around the world. If you've ever wanted to work on something that genuinely changes who gets to build, this is your moment. About the team Customer Success sits within Bubble's Commercial Success organization and owns retention. The team manages renewal health, executive relationships, and proactive churn risk for our most important customers, and is the primary owner of Gross Revenue Retention (GRR). We work hand in hand with Account Management on expansion and with Technical Success on technical health. About the role As a Customer Success Manager, you'll own a portfolio of strategic accounts across their full lifecycle: land, expand, and renew. You'll run structured onboarding, drive ongoing adoption through signal-driven check-ins and QBRs, identify expansion opportunities, and lead renewals to successful outcomes. You'll be measured on retention and the health of your book of business. This would be a great opportunity for you if: - You love building durable relationships with customers and helping them succeed - You're proactive — you'd rather prevent churn than react to it - You're comfortable owning renewals and identifying expansion opportunities - You're excited to help build the CSM playbook at a fast-growing company In this role, you'll: - Own renewal health, executive relationships, and proactive churn risk for your accounts; carry GRR for your book - Run onboarding (0–60 days): kickoff in week 1, a written success plan within 48 hours, and day-30/day-60 milestones, with TSM support in parallel - Drive steady-state engagement through monthly signal-driven check-ins and QBRs with executive attendance - Identify expansion opportunities to the CSQL threshold and hand off to Account Management for commercial close - Manage renewals starting 90 days out, with plays segmented by account health (green: formality; yellow: joint with Head of Renewals; red: escalated recovery) - Partner with Technical Success on escalations and architecture health, and sur
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Customer Success Manager — Bubble · Job Opportunities API