Job Opportunities API

A career with EROAD offers the unique opportunity to work in a fast-growing   organisation   that is at the forefront of intelligent transport solutions - enhancing road safety, improving productivity, and reducing environmental impact. EROAD’s mission is to deliver intelligence you can trust, for a better world tomorrow. We’re   looking for a Customer Success Manager to partner closely with our customers and ensure they achieve real, measurable value from EROAD’s solutions. About the role You’ll   manage a portfolio of customers, acting as their trusted advisor and   voice of the   customer   within EROAD. Your focus will be on driving product adoption, customer satisfaction, retention, and growth through strong relationships and data-driven insights. In this role you will: •   Build strong, long-term customer relationships , driving satisfaction,   engagement   and retention • Deliver customer business reviews and value insights • Drive adoption, engagement, and retention •   Champion customer needs internally by partnering with   Product, Engineering, and Sales •   Identify   churn risks and proactively manage renewals • Track customer success metrics, usage, and NPS What   you’ll   bring We're   looking for a   customer advocate   who   acts as a partner, ensuring service levels are delivered   and   opportunities   to   bed in   innovative   new products and upgrades are   identified   and promoted. To be successful in this role you will have : • Experience in Customer Success, Customer Operations, or Service Management • SaaS or technical product experience preferred • Strong communication , stakeholder management, and problem-solving skills • A Customer-obsessed mindset with a focus on outcomes and value • Comfortable working in a fast-paced, growth environment Why   You’ll   Love Working at EROAD EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012,   we’re   represented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA. At EROAD, we value diversity and are proud to be a multicultural   organisation . We invest in our people through employee recognition programs, EAP offerings, and continuous learning opportunities. Our people are at the heart of everything we do - we foster a culture of innovation, collaboration, and belonging where you can bring your ideas to life. Join EROAD and be part of a purpose-driven   organisation   that’s   shaping the future of connected transport   -  we   can’t   wait to hear from you.